Vacant job

Do you want to work closely with customers, solve problems in real-time, and make everyday life easier for companies in the trades industry across Sweden? Do you thrive in a role that combines support, customer dialogue, and training? Then this might be for you!

About the Company

You will become part of an established Swedish SaaS company that has long been developing a platform for the trades industry. The platform is used by companies within, for example, electrical and plumbing sectors to manage work orders, invoicing, time reporting, and documentation.

The company has stable and long-term growth, with customers across Sweden. The organization is small, experienced, and characterized by short decision-making paths where development, support, and sales happen close to each other. The office is centrally located in Stockholm City.

About the Role

This is a broad role within Customer Service and Success, focusing on supporting customers in their daily use of the system while proactively working on customer development.

You work closely with both front-office and back-office colleagues, collaborating with peers in your daily routine. A large part of the job involves hands-on support via phone and email, where you assist customers directly in conversations.

The role can roughly be divided into:

• Support (approx. 50%) – resolving customer issues, guiding users in the system, and helping customers move forward quickly.

• Customer Development & Onboarding (approx. 30%) – conducting training on the platform, supporting onboarding, and following up on usage.

• Other (approx. 20%) – for example, creating and updating guides, cheat sheets, and training materials.

You work with customers who are often in the middle of their workday, which requires clarity, patience, and the ability to explain things simply. It is less about advanced technical skills and more about pedagogically showing how the system is used in practice.

An important part of the role is also identifying when customers are not using the system to its full potential and proactively offering support, for example through shorter digital training sessions.

Example Tasks

• Provide support via phone, email, and ticket management (resolving customer needs directly in dialogue).
• Conduct digital onboarding and advanced training sessions.
• Create and update guides, cheat sheets, and training materials (PDFs/simple videos).
• Follow up on customer usage and identify development opportunities.
• Collaborate closely with colleagues in support and other functions.

About You

We believe you have experience from a customer-facing role where you are accustomed to working with the phone and computer as your primary tools, for example within customer service, support, or inside sales.

You enjoy customer contact and guiding customers in a secure and clear manner. You have patience and can explain things in a pedagogical and simple way, even when the customer is stressed or unfamiliar with digital tools.

We would like you to:

• Have a technical interest and enjoy understanding systems.
• Have experience working in software or digital tools.
• Have an understanding of the trades industry, or be eager to learn.
• Have experience creating guides or training materials.

As a person, you are:

• Easy-going, driven, and solution-oriented.
• Pedagogical and communicative.
• Independent but enjoy collaborating closely with colleagues.
• Comfortable taking initiative and coming up with your own ideas.

Work Setup & Practical Details

• Scope: 80% (with the possibility of increasing hours in the future).
• Working Hours: Office hours.
• Location: Central Stockholm.
• Start Date: As agreed.

How to Apply?

We receive applications via our website where you register your CV and personal letter containing a description of your interest in the role by clicking the "Apply" button at the bottom of the ad. We review applications on an ongoing basis, and the position may be filled before the application period ends. The position is a consultancy assignment starting in August or as agreed. For the right person, there are good opportunities for employment with the client company after the assignment ends.

For questions about the role and process, please contact Klara Andersson at [email protected]