Vacant job

Horseonline AB is growing rapidly and is now looking for an engaged employee for our customer service. Do you have a passion for service, e-commerce, and equestrian sports? Then this might be the role for you.

About the role:

As a customer service representative, you will assist our customers before and after purchase via phone, email, and chat. You thrive in a fast-paced environment, enjoy problem-solving, and are passionate about creating excellent customer experiences.

The position is part-time (50%) and based at our newly built office and warehouse on Pilotvägen in Kalmar.

Your responsibilities include:

• Assisting customers before and after purchase via email, phone, and chat.
• Providing advice on products and sizes.
• Handling returns, complaints, and order inquiries.
• Contributing to the development of the customer experience together with the team.

We are looking for someone who:

• Is an engaged team player who enjoys working both independently and in a team.
• Has a service-oriented and professional attitude, with the ability to handle stressful situations calmly and in a solution-oriented manner.
• Has good computer skills and experience working with digital tools and systems.
• Has knowledge of equestrian sports and an understanding of the products we offer.
• Knowledge of German, Polish, or French is an advantage.

We offer:

With us, you will have a varied role in a rapidly growing company where you become an important part of an engaged team. You will have the opportunity to develop within both customer service and e-commerce in a modern and inclusive work environment.

Application:

Are you ready to become part of our team? Send your cover letter and CV to [email protected] by 2026-06-07. Please mark your application with "Customer Service – [Your Name]". We look forward to hearing from you!

Please note that selection is ongoing and the position may be filled before the application deadline.

About us:

Horseonline AB is a rapidly growing e-commerce company within the equestrian sector with customers across Europe. Our goal is to make quality equipment accessible to dedicated riders through fast service, a large assortment, and high expertise.