Vacant job

Do you want to work where games are not just a product – but something people truly care about?

Here, you step into a world where players are engaged, invested, and sometimes frustrated, and your role is to meet them right there.

We are currently recruiting on behalf of our client for a Customer Support Operator who wants to help shape the experience for players. You will dive straight into a world where feedback becomes a feature, where problems become improvements, and where you actually influence something that means a lot to others.

About the role

You will work closely with both the community and the team behind the games. You will collaborate closely with external first-line partners and ensure that players receive the right help quickly and accurately.

But this is not classic support. You are not just meeting users – you are meeting people who are emotionally invested in what they experience. When something doesn't work, it affects not just a function, but their entire experience.

This means you will:

• Handle incoming cases and troubleshoot issues
• Put yourself in the players' perspective – for real
• Catch signals and feedback from the community
• Keep internal and external documentation up to date
• Drive issues internally until they are resolved, not just closed

This is a role where you:

• 🚀 Work close to the games
• 🎮 Move in the borderland between players, community, and devs
• ⚡ Have a daily routine that is anything but repetitive
• 🧠 Use your brain for real – not just follow scripts
• 🎯 Get the freedom to solve problems your way

And yes... sometimes the job involves playing 😊

Who we think you are

We believe you understand something important:

When a player reaches out, it is rarely because they want to – but because something has stood in the way of something they actually care about. You see the difference between "solving a case" and taking care of an experience.

You:

• Are self-driven and take responsibility
• Like solving problems – even when you don't have all the answers from the start
• Thrive in a fast-paced environment
• Are communicative, receptive, and confident in dialogues
• Are motivated by helping others and creating a really good experience

And most importantly: you have a genuine interest in games.

You don't need to have worked in the gaming industry – but you understand it. You know that for many, games are not just something you use, but something you identify with. We believe you might hang out in communities, follow discussions, and know how the tone can shift – from passion to frustration in a split second. And you don't take it personally. You understand why it happens.

We believe you have

• Experience in customer service or support
• Worked in case management systems (e.g., Zendesk, Salesforce, or similar)
• Fluent English

How to apply?

We receive applications through our website where you register your CV and cover letter containing a description of your interest in the position by clicking the "Apply" button at the bottom of the ad. We review applications on an ongoing basis, and the position may be filled before the application period has expired.

For questions about the position and the process, please contact Klara Andersson at [email protected]