Vacant job

Are you a driven individual looking for a new challenge within service and coordination? We have an exciting opportunity as a Service Coordinator at Dafo Brand in Tyresö. Dafo is a family-owned company that values its employees and offers great development opportunities.

In this varied role, you will have many contact points and work in a workplace where community and well-being are in focus. Does this sound like you? Read on! About the role 🧡 As a Service Coordinator in the extinguishing systems and fire alarm department, you play a central role in Dafo's service operations. Your primary responsibility is to provide first-class service and support both internally and externally to Dafo's customers, service technicians, and other employees. You will have a coordinating role involving case management, contract administration, and some economic administration. You will enjoy a varied workday with many contact points, working in several different systems, including Microsoft Dynamics and Mobigo.

We are looking for someone who is proactive, responsible, and maintains a high service level!

Your immediate team consists of a group of approximately 12 service technicians working out in the field, as well as another Service Coordinator and a Project Manager whom you will work very closely with at the office in Tyresö. In total, about 90 people work at the office.

Your responsibilities

• External and internal support to Dafo's customers, technicians, and other employees.
• Ongoing administration such as contract management, order processing, and invoicing.
• Handling incoming orders and other matters via phone and email.
• Prepare cost proposals for contracts and service measures.
• Handover from installation projects to service.
• Coordinate and distribute work to the technicians.
• Receive fault reports.

Who are we looking for? 🧡

To succeed and thrive in this role, we believe you are a positive and solution-oriented person. You are motivated by delivering first-class service and understand the importance of good communication. You have the ability to see what needs to be done, are responsible, and meticulous.

You take on and handle many ongoing matters in an engaged manner, leaving nothing undone, which means you also need to be structured. Furthermore, you find it easy to collaborate with all types of people, are open-minded, and a problem solver.

Qualifications

• At least 1-2 years of experience working with similar tasks, for example within customer service, order processing, or coordination.
• Good knowledge of Microsoft Office, preferably Excel, and system proficiency.
• Fluent Swedish in speech and writing, and good English in speech and writing.
• Experience with contract management and economic administration (invoicing) is an advantage.

Note! For this role, a extract from the Swedish criminal record register and Swedish citizenship are required; the final candidate will undergo a background check. In the event of employment at Dafo, a security clearance will be conducted.

What does Dafo offer you? 👐

• A central role within a growing business area.
• A family-friendly workplace with a strong sense of community.
• Great benefits such as reduced working hours, collective agreements, and wellness allowances.

About Dafo Brand 🔥🧯

Dafo Brand AB is a Swedish-owned family company with 100 years of industry experience. Today, they are one of the market's largest suppliers of fire protection and rescue equipment. Alongside the sale and service of quality products, they offer maintenance, training, risk inventory, documentation, and SBA. They are the leading supplier to fire defense in Sweden and also the country's largest supplier of fixed extinguishing systems. The company's headquarters are located in Tyresö, just south of Stockholm. They have over 80 retailers with installation and service capacity throughout Sweden and a large international network. With 190 employees, of whom 90 work at the headquarters in Stockholm, they turnover approximately 450 million SEK per year.

Scope and location

This is a direct recruitment with a 6-month probation period. The position is full-time with reduced working hours: 8-17 Mon-Thu and 8-15 on Fridays. You will be based at Dafo's office at Vindkraftsvägen 8 in Tyresö. Start immediately!

Does this sound like something for you? Don't wait to apply! We review applications continuously, and the position may be filled before the application deadline.

The Place – Sweden's only Worklife Partner

For you looking for a new job, The Place is your secure point. In this specific recruitment, our competent recruitment consultants handle the process, from interview to employment offer. You will then be employed by the client company. We are proud of our excellent collaborations with a large number of interesting and exciting companies – which means many career opportunities for you!