Vacant job

Are you a service-oriented person looking for a summer job? We are now looking for a service-oriented and solution-focused person to join Nortics' support team. You will provide quick and professional assistance to Nortics' ticket buyers via phone and email.

About the role

As summer staff in ticket support, you will help ticket buyers with questions regarding tickets, events, bookings, and more. You will be the face of the service for ticket buyers and handle inquiries via phone, email, and the CRM system HubSpot. You will become part of a team working to solve customers' problems and provide them with a positive experience.

Responsibilities

In the role of ticket support, you will be the first point of contact for our customers who need help with their tickets, both via phone and digital channels. Your tasks will be varied but focused on resolving customer inquiries efficiently and professionally.

• Respond to incoming support inquiries via email and phone
• Assist ticket buyers with questions about tickets, payments, deliveries, and refunds
• Document cases and solutions in the case management system
• Ensure that customer interactions maintain high quality and comply with GDPR

We are looking for someone who

Is communicative, has thick skin, and enjoys talking on the phone. Since the role involves a fair amount of recurring and structured tasks, it is important that you are detail-oriented and comfortable with a steady work pace.

Additionally, we look for:

• Good computer skills
• Experience working with the phone as the primary tool
• Ability to handle repetitive, structured tasks
• Are a student with at least one term remaining in your studies

It is an advantage if you have

• An interest in the events and technology sectors
• Knowledge of HubSpot CRM

To succeed in the role, you have the following personal qualities:

• Helpful
• Stress-tolerant
• Social
• Organized
• Responsible
• Respectful

Our recruitment process

This recruitment process is handled by Academic Work, and our client's preference is that all questions regarding the position are sent to Academic Work.

We apply rolling selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so one is not needed. As a candidate, you are primarily responsible for ensuring your application is complete when submitted. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the role and to promote equality, diversity, and a fair recruitment process.

For our part-time positions, you as an applicant must have another main occupation of at least 50%. Examples include studies, another employment, self-employment, parental leave, or similar.