Vacant job

We are looking for an Infrastructure Support Services – Front Line Analyst (OSS) for a global company in Lund. Start date is July 13th, 2-year fixed-term contract initially. This role is 100% onsite in Lund.

Assignment description

To Tetra Pak we are looking for Infrastructure Support Services – Front Line Analyst (OSS)

Main responsibilities

• Handle incidents, requests, and tasks as per defined processes and SLA.
• End-user support.
• Reinstall and refresh IT equipment as per defined processes and life cycle.
• Ensure proper IT operation on site and troubleshoot IT equipment.
• Deliver and install requested IT functionalities to users at local and remote sites.
• Actively contribute ideas to improve IT situation on site and remote sites.
• Project participation and implementation of global projects at local sites.
• Support other teams within the IT Function troubleshooting issues.
• Ensure proper documentation of technical solutions and equipment.
• Not desk-bound job hence will be required to handle light-weight equipment, climb ladders, and move around freely.

Technical Skills

• Min 2-3 years of hands-on support for IT Services.
• Great knowledge and troubleshooting experience of Microsoft and Apple products, client applications, mobile platforms (iOS & Android), printer & network equipment.
• Experience of reading, understanding, and following technical documentation, routines, and processes.
• Basic knowledge about factory equipment and factory specific systems or equivalent is meritorious.
• Experience in project and vendor management will be a plus.

Personal Skills

• Good analytical, investigational, and troubleshooting skills.
• Stakeholder management.
• Multitasking, having the ability to perform several tasks at the same time.
• Excellent verbal and written skills in English.

Commitment and drive

• Business-focused.
• Self-motivated and drive issues independently.
• Taking responsibility to keep updated and informed about OSS and GSD information.
• Results-oriented & concluding work ethic to always deliver in time, in-scope, and on-budget.

Personality

• Service-minded and flexible.
• Positive attitude with a proactive mindset.
• Passionate to learn new things.
• Team player with natural talent in working with people.
• Can work under pressure and manage stressful situations confidently & effectively.
• Good awareness and appreciation of social and cultural differences.
• Structured and organized. Ability to properly plan, execute and follow up on tasks in a structured way.
• Reliable and analytical person who always takes accountability/responsibility.

This role requires fluency in both English and Swedish.

This is a full-time consultant position in Lund through Incluso. Start is July 13th, 2 years limited contract to begin with. This role is 100% onsite in Lund.

Please submit your CV as soon as possible since we will review the applications on an on-going basis.

For more information about this role, please contact Marianne Nilsson recruiter at Incluso.