Vacant job

Do you thrive in an administrative role where you have broad contact areas, take responsibility for details, and ensure things actually get done? Do you also want to become part of a company in a growth phase with opportunities for development? Then the role of Customer Service Coordinator might be for you!

About the Role

This is a full-time consultancy assignment lasting 12 months. You will be employed by Bravura and work as a consultant at 3StepIT. There are good opportunities for extending the assignment.

🚀 About the Company

3StepIT offers companies and organizations an efficient and sustainable lifecycle management solution for hardware units. This is done in three steps: first, procurement, which means they assist their customers with simple solutions for financing IT equipment; second, administration and usage, where they offer customers access to their own portal providing a consolidated view of where the equipment is located, its monthly cost, and when the rental period expires; and finally, return and exchange services aimed at simplifying the exchange process, where 3StepIT helps customers with returns or exchanges and ensures all returned units get a new and extended life.

3StepIT is a rapidly growing company with approximately 170 employees across 4 different locations. The company is now looking for a Customer Service Coordinator for its headquarters in central Linköping who wants to be part of the continued growth journey. You will join the Customer Service team and work closely with a small administrative team that acts as the hub between sales, customers, suppliers, and banking partners. The group is tightly knit, flat in hierarchy, and used to helping each other. Here, there is both long experience and a clear desire to develop working methods and solutions over time.

💼 Responsibilities

In the role of Customer Service Coordinator, you are an important part of the administrative chain in the customer journey. You work closely with the Customer Service team and support both internally and externally to ensure that contracts, documentation, and invoices are handled correctly and on time. A large part of the role involves creating, checking, and following up on contracts – from when documentation comes in from sales, to when contracts are sent to the customer and further to the banking partner. You keep track of the details, ensure information is complete, and are not afraid to reach out when something is missing or needs to be clarified.

The role also involves ongoing dialogue with salespeople, customers, suppliers, and colleagues in Estonia who handle the company's customer invoices. You respond to inquiries via a shared mailbox, handle simpler incoming calls, and are often the one who explains processes and answers practical questions regarding contracts, invoices, and delivery approvals.

Examples of tasks:

• Create, check, and send contracts to customers and further to banking partners
• Ensure correct documentation and handle contracts throughout the entire process
• Handle invoices, delivery approvals, and pricing in internal systems
• Support the Customer Service team and act as backup within the team
• Maintain ongoing contact with salespeople, customers, suppliers, banks, and colleagues

🔍 Education, Experience, and Personal Qualities

• Upper secondary education (minimum 3 years) or equivalent competence
• Experience in service-oriented roles/customer contact
• Very good Swedish and English in speech and writing
• Good system and computer skills, for example in Word and Excel

To thrive in this role, you are someone who takes responsibility for your tasks and drives them forward. You take initiative, seek information, and reach out when something is missing or needs to be questioned. You are confident in dialogue with others and have no problem calling a salesperson, supplier, or banking partner to clarify details. Furthermore, you have patience and curiosity to dive into complex processes, even if it takes time at the beginning. At the same time, you are solution-oriented and want to understand how things fit together to be able to improve them. The role suits you if you like administration but also want to be accessible, collaborate closely with others, and be part of a team where people help each other and share knowledge.

Other Information

Start: Immediately, subject to notice period
Location: Linköping
Salary: According to agreement

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with ongoing selection, which means we take down the ad when enough candidates have applied. If you become relevant for the position, we will contact you for a first telephone interview. Whether you move forward in the process or not, you will receive feedback on your application.

Do you have questions? Feel free to reach out!

📧 [email protected]

📞 010-171 47 10

We recommend that you submit your application immediately as we are conducting ongoing selection.

We look forward to receiving your application!

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