Vacant job

Today, more than two million companies globally use GS1 standards. Some industries have advanced further in developing a digital business language and utilize several of our standards and services. In Sweden, the grocery industry has come a long way, but we are also actively working with foodservice, construction, retail, pharmacies, healthcare, transport, and logistics. Today, we have more than 15,000 customers.

GS1 Sweden is a not-for-profit organization, and to deliver customer value, we work together with our users. Everything we do is based on our customers' needs and demand. All development and maintenance of GS1 standards and services are carried out together with our users. Our user groups are open to all customers, and all our standards are industry-neutral.

We are approximately 75 employees with different competencies and backgrounds. We are located in our modern office in central Stockholm and in our studio in Hammarby Sjöstad. Our employees often take the initiative for fun activities during and after work. More information can be found on gs1.se (http://gs1.se/) or LinkedIn (https://www.linkedin.com/company/gs1-sweden/).

Did you know that you meet us every day, often without thinking about it? It is GS1 Sweden that stands behind the common barcode found on almost all consumer products in the world. We ensure that the whole world speaks the same language through the standardization and digitalization of product data, which enables more efficient global goods flows, better product information quality, and transparency for consumers.

To apply for the role – send your application directly via GS1 Sweden's career page: Work at GS1 Sweden (https://gs1.se/jobb/#lediga-jobb)

About the Role

GS1 is a global organization, and GS1 Sweden is one of 120 member countries. We offer a common digital language for businesses through unique identification, correct labeling, and automatic data sharing for products, locations, and other physical objects. Companies can use GS1 to improve efficiency, security, sustainability, and traceability.

We are now looking for a Customer Service Agent to join our appreciated customer service team. The team consists of 11 engaged colleagues and serves as a key contact point for our customers and partners. With high service levels, broad and deep knowledge, and a strong customer focus, the team is a central part of GS1 Sweden and our voice outward in daily customer interactions.

Responsibilities

As a Customer Service Agent at GS1 Sweden, you will enjoy a dynamic work environment with varied tasks, handling incoming calls and cases from business customers across various industries. You will play a central role in delivering high-quality support regarding user systems, master data, and IT. Your work includes, among other things:

• Customer service via phone and email within first-line support.
• Troubleshooting and problem-solving in various systems to ensure customer satisfaction.
• The entire case management process, from initial contact to final resolution.
• Handling administrative customer cases such as new orders, transfers, and other changes related to customer accounts.
• Handling invoice and financial matters.

We are looking for you who

is a service-oriented team player who wants to contribute to world-class customer service. You are an engaged and responsible person who enjoys collaborating with others and contributing to a positive team climate where everyone helps each other to create high quality in our customer interactions.

With a strong work ethic, you are reliable and eager to create a great experience for our customers in every interaction. You are curious, eager to learn, and enjoy developing in your role and taking initiative to find smart and effective solutions. With a pedagogical and attentive approach, you easily adapt your communication to different people and situations.

Furthermore, we see that you have:

• At least 2–3 years of experience in technical customer service or a service desk.
• Good knowledge of Swedish and English, both spoken and written.
• Good knowledge of Office 365 and a strong technical interest.

Experience with CRM or ERP systems is considered an advantage. Previous experience in the building materials trade and working with article information (master data) is also considered an advantage.

What We Offer

• A thorough introduction with a dedicated mentor who teaches you everything you need.
• A great sense of community among competent and engaged colleagues, in a group characterized by a familial and non-hierarchical atmosphere.
• Good benefits including enhanced pension, reduced working hours, bridge days, and a generous wellness allowance.

SCOPE: Full-time, permanent position

START: According to agreement

LOCATION: Central Stockholm with the possibility of remote work when feasible.

SELECTION: Ongoing

CONTACT: Kathinka Evers

The position is a full-time employment at GS1 Sweden. The recruitment process takes place in collaboration with Professionals Nord. The responsible recruiter is Kathinka Evers. If you have questions, you are warmly welcome to contact her at [email protected] (mailto:[email protected]). To apply, send your CV or apply via LinkedIn. Selection and interviews are conducted on an ongoing basis. As part of the recruitment process, tests and reference checks are conducted.