Vacant job

We are growing rapidly and looking for more driven employees who want to join our continued growth journey. With us, you will have an important role in building strong customer relationships and delivering top-class service in an organization that is constantly evolving.

We are looking for you who have a strong customer focus, take responsibility, are solution-oriented, and thrive in a fast-paced environment where administration and coordination are a natural part of everyday life. You are structured under pressure and are motivated by contributing to both the team's and the company's success.

Ready for the next challenge? Then we want to hear from you!

Hagmans Nordic operates in the chemical and surface treatment industry, offering products and solutions within paint, cleaning, wood protection, lubricants, rust protection, vehicle washing, and specially tailored technical fluids. The business covers both own production and customized private label solutions, including filling, packaging, laboratory services, innovation, development, warehousing, and distribution. The group grows through both organic growth and acquisitions, which places high demands on clear structures, common ways of working, and a welcoming attitude, where one is also open and positive towards change.

About the role

As a KAM-Coordinator (Key Account Manager Coordinator), you work closely with our Key Account Managers and serve as a crucial support in working with our key customers. The role involves broad administrative and coordinating responsibilities where you contribute to ensuring high service levels, efficient workflows, and strong customer relationships.

You have many contact points within the group for Limhamnshus industry and collaborate daily with several departments, such as logistics and supply chain, to support the KAM organization in the best possible way. In this role, you also serve as an important contact point for our key accounts and ensure that questions, cases, and customer needs are handled professionally, smoothly, and in a solution-oriented manner.

Your main responsibilities

• Build and develop long-term customer relationships with a focus on high customer satisfaction and professional service.
• Handle customer inquiries, support cases, and order administration including registration, follow-up, and feedback.
• Prepare reports, update price lists, and administer customer-related documentation and bonuses.
• Provide administrative support to Key Account Managers, including profitability calculations and follow-ups.

Requirements

Experience in customer service, customer support, and administration in a customer-facing role. You are relationship-building, service-oriented, and accustomed to taking significant personal responsibility.

• Structured, meticulous, and solution-oriented with the ability to handle multiple tasks simultaneously.
• Communicates fluently in Swedish and English, both verbally and in writing.
• Very good system proficiency and excellent knowledge of Excel and the Office suite.
• Positive and unpretentious team player with high energy.
• Experience with Dynamics 365 Business Central is a plus.

As a person, you are:

• Service-oriented and relationship-building with a strong customer focus, where flexibility and adaptability are important in a changing environment.
• Structured and self-starting with the ability to prioritize in a fast-paced environment.
• Solution-oriented, flexible, and unpretentious in your approach to work.
• Meticulous, quality-conscious, and responsible.
• A positive team player with drive, engagement, and an open mindset towards change.

Application

With us, you will get a role in a team that is part of Business Support and part of a dynamic and growing organization. You will become part of a company with strong growth where your skills and drive will be a strong contribution to achieving our long-term goals. Welcome with your application! We review the selection on an ongoing basis.

Location: Fritsla

Reports to: Manager, Sale support

Start date: As soon as possible and by agreement.