Vacant job

Do you want to be a key part of the customer journey and contribute to a professional claims process?

We are looking for you who want to work with service, structure, and problem-solving in a role where no two days are alike. As a Claims Advisor, you play a key role in creating security for the customer throughout the entire claims process – from first contact to finished repair.

About the role:

As a Claims Advisor, you are responsible for meeting customers with claims cases and guiding them through the entire process with high quality and clear communication. You act as the link between the customer, the insurance company, and the workshop – with the goal of ensuring a smooth and correct handling of vehicle damage.

Your main responsibilities:

• Receive damage reports and schedule customers
• Conduct damage inspections
• Create damage estimates in Cabas
• Handle warranty cases and insurance questions
• Provide support in customer reception and coordinate internal workflows

We are looking for you who:

We are looking for someone who is service-oriented, solution-focused, and has the ability to build trust in customer interactions. You like structure, collaborate easily, and thrive in a fast-paced environment with varied tasks.

We believe you have:

• Upper secondary education, preferably with a focus on vehicles, commerce, or administration
• Experience in a similar role within claims service or customer reception
• Good computer skills and ease in learning new systems
• Merits with knowledge of Cabas and Automaster
• Category B driver's license