Vacant job

Are you service-oriented and want to contribute to a sustainable future? PreZero Recycling is looking for dedicated and flexible customer service representatives to join their team in Nacka. Here you will work together with a dedicated team in a socially important operation within the environmental and recycling industry. Apply today!

About the Role

This is a full-time consultancy assignment lasting 7 months. You will be employed by Bravura and work as a consultant at PreZero. There are good opportunities for extending the assignment.

🚀 About the Company

PreZero Recycling AB is a sustainable partner in recycling and waste management, regardless of the type of residual material or business. Together with their customers, they contribute to the circular economy and a more sustainable future. PreZero offers efficient waste and recycling solutions focused on customer needs and long-term sustainability. They collect and handle residual materials from customers' operations through recycling and/or energy recovery. In their daily work, customer benefit equals environmental benefit. In Sweden, PreZero is present at approximately 60 locations, employs over 1,100 people, operates more than 50 recycling and receiving facilities, and manages waste handling in around 40 Swedish municipalities. Their operations create value not only for the customers they deliver recycling services to, but also for the manufacturing industry and the energy sector by processing waste into valuable raw materials for new production.

PreZero views diversity as one of its greatest strengths and strives to create a workplace where all employees feel included and encouraged to contribute. We welcome all applicants regardless of background and life situation.

💼 Responsibilities

As a customer service representative at PreZero, you will become an important part of the customer service team, interacting with customers daily via phone and email. You will be responsible for receiving, handling, and following up on incoming cases related to PreZero's services in waste management and recycling. The role involves both service and administration, ensuring that customers' inquiries, orders, and follow-ups are handled in a professional and efficient manner. You will work closely with your colleagues in customer service as well as other internal departments to create a smooth and high-quality customer experience.

You will receive thorough induction and become part of an engaged team where collaboration, structure, and service are in focus.

Working hours are Monday to Friday between 07:00–16:00.

Your responsibilities include, but are not limited to:

• Receiving and handling incoming calls and emails from customers regarding PreZero's services
• Registering, administering, and following up on customer orders in the system
• Ensuring correct customer information and handling simpler administrative tasks related to the order flow
• Collaborating with customer service and other departments to ensure high service levels and efficient processes

🔍 Education, Experience, and Personal Qualities

• Completed upper secondary education

• We prefer that you have work experience in customer contact via phone or have previously worked in a service-oriented role

• Fluent in Swedish, both spoken and written

• Meritorious with knowledge of business systems (e.g., order, invoicing, accounting, and statistics programs)

• Meritorious with experience from the environmental and recycling industry

In the role of customer service representative, you are expected to be service-oriented, structured, and solution-focused. You learn quickly and take responsibility for ensuring your tasks are performed correctly. You have a positive attitude and good teamwork skills – you enjoy working in a team but also have the ability to work independently. You are solution-oriented, ask for help when needed, and are happy to contribute to the smooth running of the entire group. Personal suitability is highly valued.

Additional Information

Start: August/September Location: Saltsjö-Boo, Nacka Salary: According to agreement

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with rolling recruitment, which means we take down the ad when enough candidates have applied. If you become a candidate for the role, we will contact you for a first telephone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

Do you have questions? Feel free to reach out!

📧 [email protected]

📞 010-171 47 10

We recommend submitting your application immediately as we are conducting rolling recruitment.

We look forward to receiving your application!

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