Vacant job

Do you want to be part of an exciting journey towards a more digitalized customer service? Here you will have the opportunity to contribute with great service and develop within a global organization. We are recruiting on an ongoing basis, so seize the chance to apply today!

About the role

Our client is a leading global technology company working with energy management, automation, and digitalization to improve efficiency and sustainability within industry, real estate, and infrastructure. The company's technologies enable buildings, data centers, factories, infrastructure, and power grids to function as open and interconnected ecosystems, improving performance, resilience, and sustainability.

As a Customer Service Representative, you play a key role in handling incoming cases and guiding customers toward new digital solutions. You will work in a great team with colleagues in both Sweden and Norway, with a focus on delivering exceptional customer service.

This is a consultancy assignment through Academic Work, starting for 6 months from September 1st. If all parties are satisfied with the collaboration, there is an opportunity for extension.

What we offer:

• We offer you a unique opportunity to join a global and exciting company at the forefront of digitalization. You will get an introduction to a dynamic workplace with good development opportunities.

Responsibilities

In the role of Customer Service Representative, you will be the first point of contact for our customers, handling their questions and actively guiding them to digital platforms. This is a dynamic role where your ability to communicate and solve problems is crucial for customer satisfaction.

• Receive incoming calls from customers.
• Inform and guide customers to digital solutions.
• Contribute to high customer satisfaction through world-class service.

We are looking for someone who

• Has work experience within service.
• Has very good knowledge of Norwegian, Swedish, and English, both in speech and writing, as these are used in daily work.
• Is comfortable using the phone and computer.

It is an advantage if you have:

• Experience with customer service via phone.
• Technical understanding or background.

To succeed well in the role, you must have a genuine service mindset and enjoy helping customers in a solution-oriented and positive way. You are social, communicative, and resilient, while also being willing to engage in dialogues and handle different types of people professionally, maintaining your composure even in challenging situations.

Our recruitment process

This recruitment process is handled by Academic Work, and our client's preference is that all questions regarding the role are sent to Academic Work.

We apply ongoing selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so one is not needed. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the role, as well as to promote equality, diversity, and a fair recruitment process.