Vacant job

Do you want to work in a service-oriented IT support role where you can combine technical problem-solving with user-centric support in an organization with high ambitions and a strong focus on societal impact?

We are currently looking for a consultant for a First Line Support assignment with a large public sector organization north of Stockholm. This role is perfect for you if you thrive on varied workdays, enjoy helping users, and want to develop within IT support in a modern and business-close environment.

This is a full-time consultancy assignment starting June 1st for 12 months, with a good chance of extension.

About the Assignment

The IT department primarily functions as a client organization, focusing on developing strategies and ensuring the business has the right IT support based on organizational needs. Operations and certain services are delivered in collaboration with external vendors.

The support function is responsible for providing user-centric and personalized service to the organization's employees and serves as the Single Point of Contact for IT-related questions. The team works broadly with support in IT, telephony, and conference technology, with a strong focus on service, accessibility, and solution-oriented work.

The work is performed according to a schedule and includes some evening and weekend duties.

About the Role

As a First Line Support consultant, you work closely with users and are responsible for providing fast and professional support via phone, email, ticketing systems, and onsite support. The role involves both technical troubleshooting and administration, as well as close contact with external vendors and internal users.

You will become an important part of the support team and work in an environment where collaboration, service, and responsibility are central.

Examples of tasks:

• Handle 1st line support via phone, email, ticketing systems, and onsite support.
• Troubleshoot and resolve incidents related to hardware, software, and client environments.
• Analyze, categorize, prioritize, and escalate incoming tickets.
• Follow up and provide feedback on ongoing support cases.
• Manage and monitor cases with external vendors.
• Administer user accounts and permissions in Active Directory.
• Install and configure clients, primarily in a Windows 11 environment.
• Handle telephony cases such as ordering and terminating subscriptions.
• Administer orders for hardware, software, and licenses.

Your Profile

We are looking for someone who is service-oriented, solution-focused, and thrives in a role with significant user interaction. You have a professional demeanor, are responsible, and enjoy helping others. To succeed in this role, you need to be structured, communicative, and able to prioritize between different types of tickets in a sometimes fast-paced environment.

You have a genuine interest in technology and are driven by finding solutions while always keeping the user in focus.

Qualifications

• At least 1 year of experience in IT support or Service Desk.
• Experience in technical troubleshooting of both hardware and software.
• Experience in installing and configuring clients, primarily Windows 11.
• Good knowledge of Windows, O365, Active Directory, Outlook, Teams, and remote tools.
• Good proficiency in Swedish and English, both spoken and written.
• Completed upper secondary education.

Preferred Qualifications:

• Experience from municipal IT support or similar large organizations.
• Experience working in ticketing systems and classifying support cases.
• Technical education in IT.
• Experience with iOS, Android, and MDM solutions.

Do you want to become part of an engaged support team where service, technology, and user focus are at the center? Please submit your application today as selection and interviews are conducted on a rolling basis.