Vacant job

About the role

As a Workforce Planner within Workforce Management, you are responsible for the long-term planning and forecasting of our staffing – both internally and in dialogue with our clients. You ensure that we have the right resources in place at the right time and continuously work on analyzing outcomes and driving improvements to meet our agreed SLAs.

You have overall responsibility for the planning chain – from forecast to the final schedule for the employee – and serve as a key link between WFM (Workforce Management) and Operations. In your planning, you continuously weigh service levels, efficiency, and cost to ensure a sustainable and business-oriented delivery.

In this role, you may work across multiple countries, including Sweden, Norway, and Finland, which involves collaboration with various stakeholders and provides a varied and developmental workday.

The position is based in Linköping, where we primarily work from the office, with the possibility of hybrid work.

Your responsibilities

• Develop and follow up on forecasts (short- and long-term) together with clients.
• Create and optimize schedules in ProScheduler based on forecasts and business needs.
• Analyze outcomes, identify deviations, and develop improvement proposals.
• Ensure balanced staffing based on SLAs, quality, and profitability.
• Support Operations through analysis and decision-making materials.
• Maintain ongoing and close dialogue with both internal teams and customers.
• Handle cases in Jira related to scheduling, e.g., new hires, changes, and absence.
• Actively work with the entire planning flow – from strategy to operational delivery.

Your profile

We are looking for you who have strong analytical thinking and are driven by working with numbers, forecasts, and optimization. You are self-initiating, take responsibility, and thrive in a dynamic environment where much happens and where you have many contact points.

We see that you:

• Are structured and have a logical way of working.
• Have good analytical skills and enjoy working in a data-driven manner.
• Are communicative and confident in dialogue with both colleagues and customers.
• Enjoy making your own decisions and driving your work forward.
• Have experience in workforce planning, coordination, or another role where you have worked with resource allocation.
• Communicate fluently in Swedish and English.
• Have good system and data competence.
• Have worked in ProScheduler or similar planning tools (meritorious).
• Have knowledge of Finnish or Norwegian (meritorious).

What we offer

At Releasy, you become part of a values-driven organization where the employee is at the center. We actively work with inclusion, engagement, and development – and believe in creating a workplace where people both thrive and perform.

• A central role with great responsibility and influence.
• Opportunity to develop within Workforce Management.
• Close collaboration with engaged colleagues and customers.
• A dynamic work environment where no two days are alike.
• Trust-based working hours and the possibility of hybrid work.

Application and process

Submit your application today – we handle applications on an ongoing basis, and the position may be filled before the final application date.

Start: As agreed, preferably in August.

We use a structured recruitment process to ensure fairness and quality. The process begins with screening questions to check basic requirements. This is followed by a background check that you review yourself before deciding whether to share it with us. Automated systems may be used, but all decisions are made by humans. Background checks are conducted to create a safe working environment for both customers and employees.

If you proceed in the process, you will be invited to an interview, supplemented by tests and reference checks to get a holistic view of your competence.

For questions about the position, contact the responsible recruiter at: [email protected]

Releasy is one of the leading providers of outsourced customer service in the Nordics and a partner to companies within telecommunications, media, e-commerce, travel, and the public sector. We help our clients create world-class customer experiences across all channels – social media, chat, email, and phone.

With over 40 years of experience and approximately 1,500 employees in Sweden, Norway, Finland, and Spain, we have built deep and broad expertise in customer service. Our competence, combined with a strong focus on quality and customer satisfaction, enables us to deliver solutions that create value – for you and your customers.