Vacant job

Job Description

Are you a technical problem solver who thrives in a broad role – from on-site personal support to advanced troubleshooting in cloud environments? Do you want to be part of a transformation journey in a growing retail company? Randstad Digital is now looking for experienced IT technicians for a consultancy assignment with one of our clients.

As a consultant at Randstad Digital, you will become an important part of our client's IT organization. Our client is in an exciting phase where they are taking a more holistic approach to their internal support for offices, warehouses, and stores. Here you will work in a broad team responsible for the entire support process. This means a high degree of variety in your daily work; one moment you handle simple user queries via phone or desk, and the next you perform deep troubleshooting or act as an on-site technician in office or warehouse environments.

The assignment is long-term, and there may be an opportunity to transition into employment with the client in the future. On-call duty during evenings and weekends is included as part of the role and can be performed remotely; otherwise, you work on-site.

Being a Consultant

Randstad Digital is your career partner within IT and digital transformation. As a consultant with us, you receive a competitive salary, benefits, and collective agreement terms. Your consultant manager, who is always close at hand, ensures that you receive varied and developmental assignments at different companies across various industries. As your career partner, we apply our talent-centric strategy which puts your development in focus, helping you achieve your full potential and opening up new exciting career opportunities.

Responsibilities

• Provide support to approx. 3,200 employees distributed across offices, warehouses, and stores.
• Manage cases throughout the entire chain: from first contact to advanced technical problem solving.
• Act as an on-site technician at offices and warehouses to ensure hardware and infrastructure function optimally.
• Administer and configure clients via Intune and MDM solutions.
• Support POS (Point of Sale) systems.
• Manage permissions, accounts, and clients in a primarily Microsoft-based environment.
• Perform basic troubleshooting (1st line) regarding networks in store environments.

Qualifications

We are looking for someone at a mid-to-senior level in your professional role. You likely have at least four years of experience in IT support and feel confident making independent decisions and driving cases to completion.

Requirements:

• Good knowledge of M365 and cloud-based Microsoft platforms (Entra ID, on-prem AD).
• Experience with client management in Intune or similar MDM tools.
• Technical understanding of PowerShell.
• Basic knowledge of networking, WiFi, and the OSI model.
• Ability to communicate fluently in both Swedish and English.

Preferred Qualifications:

• Experience from the Retail industry and understanding of store operations/POS systems.
• Experience managing large fleets of Android devices and handheld terminals (RFID).
• Experience working in environments with both Windows, Mac, and mobile platforms.

Your Profile:

As a person, you are unpretentious and service-oriented. Since the team works broadly, you need to enjoy being "hands-on" with hardware one day and diving into cloud configurations the next. You are a team player who appreciates an environment where knowledge is shared and everyone grows together.

About the Company

Randstad

At Randstad, we know that every person has a place in the labor market. With operations throughout the country and across all competence areas, we help people find a job that feels right, where they have the opportunity to grow, develop, and achieve their full potential.

With nearly 600,000 employees in 38 countries, Randstad is the world leader in HR services, with the aim of becoming the world's leading and most appreciated partner in the labor market. By combining our passion for people with the power of today's technology, we help people and companies achieve their full potential. We call it Human Forward.