Vacant job

Are you service-oriented, communicative, and thrive in a role where you help people? Do you want to work in a health company where you make a difference for customers every day – via both phone and digital channels? Then this might be the right opportunity for you.

About the role

As a Booking Advisor, you will become part of the Ordering & Advisory team, consisting of approximately 20 colleagues. Together, you are responsible for providing professional service and guidance to customers in their interactions with the business.

In this role, you handle incoming customer calls, assisting with booking, rescheduling, and canceling appointments. You conduct needs assessments, provide advice regarding the company's services, and guide customers to the appropriate care or next steps.

You also handle cases via app and web portal, using several digital systems simultaneously in your daily work. The role involves a fast pace where you need to prioritize, work systematically, and handle multiple tasks at once, always with the customer in focus. You also handle information that is recorded in patient records, which requires attention to detail and an understanding of confidentiality.

We are looking for someone who

• Communicates fluently in Swedish and English, both verbally and in writing
• Is confident in communicating over the phone and has good documented experience in this area
• Has good system proficiency and is comfortable working in multiple systems simultaneously
• Has at least 1 year of experience in administrative tasks or customer service
• Is service-oriented and thrives in a role with high customer contact

Experience from the healthcare or health industry is considered an advantage.

To succeed in the role, you have the following personal qualities:

To thrive in this role, we believe you are service-oriented, meticulous, and responsible. You are organized in your work and have an easy time handling multiple tasks simultaneously. Furthermore, you are solution-oriented, communicative, and thrive in a role with high customer contact. You have good teamwork skills and contribute to a positive team spirit while being flexible and able to handle periods of higher pace.

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply rolling selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so they do not need to be attached. As a candidate, you bear the main responsibility for ensuring your application is complete when submitted. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to help find the candidate with the highest potential for the role and to promote equality, diversity, and a fair recruitment process.