Vacant job

Do you want to work in a role where technology meets customer contact? Dräger in Gothenburg is looking for someone who wants to combine technical expertise and system understanding with customer-facing work in a central role. Apply today!

About the role

As a Servicesupport, you work at the heart of the service organization, acting as a crucial link between service technicians, the workshop, the warehouse, sales, and customers. Here, you will work closely with technical products and service flows, where your understanding of systems and technology is key to creating efficient and high-quality processes.

The position is based at the office in Gothenburg, where you have daily contact with both internal and external parties. You will become part of a small team with strong cohesion and a flat hierarchy culture where colleagues help each other across departmental boundaries. This role suits you if you have a genuine interest in technology and thrive in an environment where you get to dive into products, systems, and technical workflows.

Responsibilities

• Register and handle incoming service products and ensure correct processing in the system.
• Create and administer service and maintenance orders in SAP.
• Manage service agreements and maintenance planning for products.
• Coordinate service flows in close collaboration with service technicians.
• Follow up on and handle service cases together with internal functions.
• Maintain ongoing contact with customers and technicians via phone and email.
• Be responsible for invoicing and some financial administration.

We are looking for you who

• Have at least 1 year of experience in administrative work in a similar role.
• Hold a relevant university degree, for example in technology or IT.
• Have good system proficiency and enjoy working in various IT and business systems.
• Have good technical understanding, either through previous experience or a genuine interest in technology.
• Have very good knowledge of Swedish and English, both spoken and written.

It is an advantage if you have

• Experience with SAP or similar business systems.
• Knowledge of MS Office/365.

To succeed in the role, you have the following personal qualities:

• You are technically curious and have a solution-oriented approach to work.
• You work in a structured manner and enjoy creating order in complex flows.
• You are communicative and collaborate effectively with others.
• You take responsibility for your work and drive it forward independently.

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply continuous selection and will take down the ad when enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so one does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the role and to promote equality, diversity, and a fair recruitment process.