Vacant job

Are you passionate about IT and eager to provide the best possible support? Do you want to work in a flat hierarchy team where you can help develop processes and routines? Here you will become a key person in the Service Desk during an exciting system transformation.

About the Company
The company is a global player in the automotive industry, with several well-known brands under one roof. Support plays a vital role in the company's ambition to create safe and easy customer journeys for all customers.

You are welcomed into a culture characterized by long-term thinking, quality, and a strong focus on developing both people and working methods.

We will tell you more about the company during the application process and at the first interview.

About the Role
In the role of Application Support, you handle technical questions and application cases for internal and external users. You work with everything from login issues and permissions to questions regarding sales systems and similar. You document cases, update knowledge articles, and escalate complex issues to technical second and third line. Support with technical questions at the warehouse in Nykvarn will also occur.

The workday is varied. Cases come in via phone, case management systems, and self-service portals, and you are responsible for prioritization and follow-up. You collaborate with colleagues and system owners and actively contribute to improving processes and routines.

What We Offer

• Security & Development: Collective agreement, wellness allowance, and ongoing coaching.
• Comprehensive Training: Both through Workz Academy, which runs continuously over 6 months, and support from colleagues and leaders on-site, giving you the right tools to succeed.
• A Workplace to Thrive In: Supportive managers, great colleagues, and a positive work culture.

Who Are You?
We are looking for someone who is service-oriented, curious, and technically interested. You are structured, document your work, and take initiative to improve processes. You thrive with variety and unexpected events, and contribute to a flat hierarchy and collaboration-oriented team.

Requirements:

• High school education or equivalent.
• Fluency in Swedish and English, both spoken and written.
• Clean background check (including UC).

Merits: Experience with Microsoft 365, Teams, and SharePoint, as well as good knowledge of case management systems and documentation. We would like you to have a technical interest or background in IT and application support. Experience with AI solutions such as Copilot is a plus.

Practical Information

Location: Södertälje (Hovsjö)
Start Date: According to agreement
Scope: Full-time, permanent (consultancy assignment via Workz)
Working Hours: Standard office hours, but it is important that you can work until 18:00 on some days, and shorter shifts on some Saturdays may occur. More info at the interview (hybrid work possible once you are settled in the role).

Application: To ensure a fair and unbiased recruitment process, a matching test is used as the first step. The test is sent to your email after applying and must be completed to proceed in the process. We value who you are more than what is in your CV, and the test provides an objective view of your match for the role.

We look forward to your application!