Vacant job

Do you live near Gustavsberg (Stockholm) or Vårgårda (Gothenburg) and want to gain valuable experience in IT? We are now looking for a driven 1st Line Support professional for a summer position at Gustavsberg AB!

About the role

As a 1st Line Support at Gustavsberg AB, you will be the first point of contact for customers and partners who need assistance with the company's products and services. You will play a central role in ensuring fast, friendly, and solution-oriented service – while simultaneously contributing to strengthening one of the most well-known brands in the Nordic region within bathrooms and plumbing. This role is perfect for you if you are looking for a shorter-term assignment or perhaps if you have studied IT and want to gain valuable experience over the summer!

This is a consultancy assignment running from June to August.

Responsibilities

• Handle incoming cases via phone, email, and case management systems.
• Escalate more complex cases and identify the correct contacts to reach out to.
• Provide on-site support at the factory to some extent.

We are looking for someone who

• Has a technical interest and basic knowledge of the Windows environment.
• Has basic IT knowledge, from studies or work experience.
• Has good command of Swedish, both spoken and written.

It is an advantage if you have

• Experience in IT support/1st line support.

To succeed in the role, you have the following personal qualities:

• Attentive and helpful.
• Goal-oriented and problem-solving.
• Responsible – takes ownership of your work.

This recruitment process is handled by Academic Work, and our client's preference is that all questions regarding the position are directed to Academic Work.

We apply rolling recruitment and will remove the ad when a sufficient number of candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so one does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to help find the candidate with the highest potential for the role, as well as to promote equality, diversity, and a fair recruitment process.