Vacant job

At Sokigo, we are passionate about providing our customers with excellent support every day. We are now looking for a Product Specialist who wants to further develop the customer experience and is driven by making a real difference in everyday life.

You thrive in close contact with customers and are motivated by seeing how your efforts create real value. You collaborate easily, take responsibility for your commitments, and communicate clearly with both customers and colleagues. We believe you are results-oriented, solution-focused, and have a strong sense of service.

To succeed in this role, we would like you to:

• Enjoy troubleshooting, analysis, and problem-solving, viewing it as detective work to find causes

• Be curious, a quick learner, and unafraid to experiment

• Enjoy direct customer contact and express yourself well in Swedish, both verbally and in writing

Experience with e-service platforms, Python, broad IT knowledge, or familiarity with various system environments is meritorious.

As a Product Specialist, you will become a central part of the support team, working together with 29 colleagues to deliver top-class service. The role is both technical and communicative, and you will have significant influence on how our customers experience support from Sokigo.

Since the role involves both customer contact and training responsibilities, you need to be able to communicate fluently in Swedish, both verbally and in writing. Therefore, we also require your application to be written in Swedish.

In your work, you will among other things:

• Provide qualified support for our self-developed solutions, Abou and Minut products

• Troubleshoot and solve problems in close dialogue with customers via phone, case management systems, and remote connections

• Connect to customer servers via various types of VPN solutions for analysis and problem-solving

• Learn about customers' processes and configurations to ensure our solutions are used optimally

• Work in complex systems where questions vary from day to day

This is a varied and developmental job where you will learn something new almost every week.

Does this sound like a role for you? Apply for the Product Specialist position at Sokigo!

Sokigo is Sweden's largest provider of system solutions for the municipal market. We are an ambitious company passionate about long-term relationships and creating profitability for our customers. As an employee, you will receive competence development, wellness benefits, and other perks. You will work with 250 friendly and engaged colleagues. Sokigo is part of the Addnode Group.

We are part of the modern and sustainable working life – Sokigo has a positive attitude towards hybrid work from home and the office, where we meet at least three days a week.

With us, you get more than just a job – you become part of a culture where collaboration, development, and engagement are at the center. We offer short decision-making paths, freedom under responsibility, and the opportunity to influence both working methods and processes. We believe that good results are created by teams that support each other and share knowledge.

The position is full-time and the primary location is Sundbyberg. Start date is by agreement.

Selection is ongoing – please submit your application as soon as possible.

Personality and capacity tests may be part of the process, and background checks will be conducted on the final candidate.

Questions about the role? Contact Support Manager Tony Roms, [email protected].

Questions about the process? Contact HR Business Partner Simon Weidenberg, [email protected].

We look forward to receiving your application!