Vacant job

Are you a curious and service-oriented person who enjoys solving problems and making your customers' days a little easier? Here you have the opportunity to develop in a role where every call is about creating positive experiences and building strong customer relationships.

About the Role ⚡

Do you want to work in a role where every call can take you to a new destination? Here you can combine customer service with a genuine interest in travel. In this position, you will help customers plan and book their train journeys in a smooth and secure way – from the first question to the final ticket. You will become part of a close-knit team that works closely together and values collaboration just as much as individual freedom.

You will:

• Receive incoming customer calls and address customer needs with professionalism and engagement
• Provide personalized service and guidance by helping customers plan and book their trips
• Handle administrative tasks such as email, chat, and case management
• Work towards set goals and receive ongoing support and feedback from your manager

What We Offer 🙌

• Salary according to collective agreements via Unionen and Almega
• Great opportunities for career development within the company
• Two weeks of paid training as well as continuous coaching and education in your role.
• Wellness allowance
• Modern office in an stimulating and active work environment with team activities and fun events to promote good camaraderie!

We are looking for you who 👀

• Have an interest in customer service and are driven to develop within it
• Have an interest in travel and love exploring the world
• Enjoy collaborating to achieve both common and individual goals.
• Are punctual and meticulous in your work and have an eye for quality.

Previous experience in service and train booking is an advantage, but not a requirement – we give you the tools to succeed!

Requirements for the Role

• Fluency in Swedish in both speech and writing
• Good knowledge of English
• Good computer skills
• Completed upper secondary education

Employment Type and Start Date 🌞

• Start: As agreed
• Employment Type: We initially offer employment based on need, with good opportunities for permanent employment for the right person.
• Working Hours: 07:00-18:00 weekdays, weekends, and public holidays

Are you ready for the next step in your career? Don't hesitate – submit your application today! We look forward to hearing from you!