Vacant job

Do you want to help create truly great customer experiences every day? We are now looking for a service-oriented and driven customer service representative who enjoys solving problems and building relationships. At our client's company, you will have a varied role where your contribution makes a real difference.

As a central part of the customer service team, you will be the link between the company and our customers. You will work closely with both customers and colleagues to ensure smooth processes and deliver top-class service.

KFX HR-partner is an authorized staffing, recruitment, and transition company. We care deeply about your well-being, both with us and at your client's workplace. Here, you are a valued and appreciated person, both as an employee and as a colleague. We are a staffing company that values personal contact with all our employees. Our goal is to be the best employer in the staffing industry.

You will be employed by KFX HR-partner, so it is important that you thrive in the consultant role. As a consultant, it is important that you can take initiative, are flexible, and reliable. You represent both us and the client, so you need to understand our and the client company's organization. Our core values at KFX HR-partner are Pride, Care, and Commitment, and these should permeate everything we do.

In this role, you will among other things:

• Receive and handle customer inquiries via phone, email, and chat
• Provide clear and professional advice tailored to the customer's needs
• Follow up on cases and actively work to exceed customer expectations
• Register and administer cases
• Collaborate with colleagues in different parts of the organization to find the best solution
• Contribute ideas on how we can improve our working methods and processes
• Ensure that work is carried out according to our guidelines and quality requirements

We are looking for someone who:

• Is confident in communication and expresses themselves well both verbally and in writing
• Has experience in customer support or service, preferably in a similar role
• Has a solution-focused approach and thrives in a dynamic environment
• Puts the customer at the center and has a professional attitude
• Is organized and has good administrative skills
• Enjoys collaboration but is also self-sufficient when needed

Start Date: Immediately
Location: Stockholm
Employment Type: Full-time
Salary: Individual salary setting according to collective agreement (Unionen)

This is a consulting assignment where you are employed by KFX and work on-site at the client's premises. We conduct background checks in all recruitment processes. For questions or inquiries, please contact the responsible recruiter, Erik Lagerblad, at [email protected]. We do not accept applications via email. Selection is ongoing, and the position may be filled before the application deadline. So, seize the chance and apply today!

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