Vacant job

Do you have a strong interest in customer service and thrive in a role where you interact daily with both customers and dealers? Do you want to combine service with administrative tasks in a fast-paced and varied environment?

ABOUT THE COMPANY Here, you will have the opportunity to work for one of Sweden's leading companies in the automotive industry, focusing on sustainable mobility and future electric vehicles. We drive continuous innovation and offer excellent opportunities for development and career growth.

The operations are based in Södertälje and include product planning, marketing, communication, and service.

We look forward to telling you more about the company during the interview.

ABOUT THE ROLE As a Case Handler, you work with customer service and administration related to our dealers. You have an advisory role where you answer questions about our products via phone and email, as well as guide dealers through our systems.

The role involves troubleshooting, finding solutions, and contributing to a smooth daily routine for our customers. You also handle administration related to, for example, car returns, permissions, as well as economic-related questions and transactions.

WHO ARE YOU? We are looking for someone who thrives in a service-oriented role with many contact points and enjoys problem-solving. You are relationship-building, communicative, and have a natural ability to build trust in dialogues with customers and dealers. You work in a structured manner, are meticulous, and have a clear focus on delivering quality in your work. At the same time, you are goal-oriented and accustomed to driving your work forward independently. Experience from the automotive industry is appreciated and will benefit your well-being and success in the role.

We would like you to have:

• Upper secondary education (post-secondary education is meritorious).

• Fluency in Swedish and English, both spoken and written.

• Good computer and system skills.

It is meritorious if you have at least 3 years of experience in administration, economics, or customer service, as well as customer contact via phone and digital channels. Post-secondary education in economics or administration is seen as an advantage, as is experience with credit and finance issues or work within the automotive industry.

PRACTICAL INFORMATION Employer: Workz Client: More information at the interview Start: As agreed Scope: Full-time (fixed-term assignment until 30/4 2027) Salary: Individual salary setting, collective agreement applies Location: Södertälje, Hovsjö (hybrid work possible) Working hours: Office hours

Application: For a fair and unbiased recruitment process, a matching test is used as the first step. The test is sent to your email after application and must be completed to proceed in the process.

We value who you are more than what is stated in your CV, and the test provides an objective view of your match for the role.

We look forward to receiving your application!