Vacant job

Do you thrive in a role where service, technology, and collaboration are at the center? Here you will work in an established service desk environment handling complex cases, clear processes, and with great opportunities to grow in your role.

About the role

This is a consultancy assignment with good opportunities for permanent placement. In this role, you will initially be employed by Bravura, and it is explicitly stated that the client intends to offer you employment with them in the long term. This provides both you and the company with a great opportunity to get to know each other and evaluate how well you fit together.

About the company

We are now looking for a First Line Support professional for an assignment with a well-known player in IT services. You will become part of an established Service Desk in Solna, Stockholm, where a larger team delivers IT support to one of the organization's largest customers.

The team consists of approximately 48 colleagues with varying levels of experience, where knowledge sharing, structure, and collaboration are central. The work takes place in close dialogue with both colleagues and managers, in an environment characterized by clear working methods, responsibility-taking, and an open climate.

Responsibilities

In the role of First Line Support, you work with providing high-quality IT support to end-users through multiple channels. The goal is to resolve as many cases as possible at first contact, while simultaneously handling more complex incidents in a structured and methodical manner.

You work within established processes for incident, problem, and change management, using modern tools for case management, troubleshooting, and remote support. Knowledge work is a natural part of the daily routine, where both existing documentation and your own experiences are used and shared.

• Provide IT support to end-users via phone, email, and chat
• Troubleshoot and resolve technical issues using remote control and automation tools
• Manage and prioritize incidents in the case management system (ServiceNow)
• Work according to established processes for incident, problem, and change management
• Contribute to and use a shared knowledge base according to KCS methodology

Education, experience, and personal qualities

• At least 12 months of experience in IT support or customer service
• Experience working in case management systems
• Interest in IT and customer service
• Good communication skills in Swedish and English, both verbal and written
• Ability to handle multiple cases in parallel

Merits:

• Experience working in larger service desk or support organizations
• Experience with ServiceNow or similar systems
• Interest in further development within IT and/or leadership

To thrive in this role, you are service-oriented and have a clear customer focus in your work. You take responsibility for your tasks, work in a structured manner, and maintain consistent quality even when the pace is high. You collaborate easily, are happy to share knowledge, and value working according to common methods. At the same time, you are curious, solution-focused, and motivated by development – both technically and professionally.

Other information

Start date: 2026-05-04
Location: Solna, Stockholm
Salary: According to agreement

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with continuous selection, which means we take down the ad when enough candidates have applied. If you become a candidate for the role, we will contact you for a first phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

Do you have questions? Feel free to reach out!

📧 [email protected]

📞 010-171 47 10

We recommend that you submit your application immediately as we are conducting continuous selection.

We look forward to receiving your application!

#Brillante