Vacant job

📅 Start Date: June 8, 2026

Do you want to work in a role where service, pace, and problem-solving are in focus? We are now looking for several Customer Service Representatives to join our team in Stockholm (Solna), where you will handle customer service for a well-known international e-commerce company.

This is a full-time position (100 %).

In this role, you will handle incoming customer contacts and assist customers with questions related to orders, deliveries, and service issues, such as:

📦 Orders, changes, and order status 🚚 Deliveries and delivery-related questions 🔄 Returns and complaints 💬 General customer support and guidance

You will identify the customer's needs and guide them to a solution in a clear, engaging, and service-oriented manner.

This role is perfect for you if you thrive in a fast-paced environment, enjoy working with people, and are motivated by solving problems in every customer interaction.

Monday–Sunday: 09:00–19:00

(Work is scheduled within our opening hours)

💵 Starting salary for the position is approximately 21,000 SEK per month, excluding any shift allowances 🎓 Paid training – we give you the right prerequisites from the start 📜 Secure conditions according to collective agreement 💼 Full-time employment (100 %) 🔒 6-month probation period with the possibility of permanent employment 🏓 Wellness allowance 💥 An inclusive and energetic workplace 🎉 Staff activities, competitions, and other fun events 🚀 Opportunities for development within TP Nordic

We believe that you:

• Have a strong interest in service and helping people

• Are communicative, solution-oriented, and responsible

• Thrive in a fast-paced environment and enjoy variety in work

• Have the ability to adapt your communication to the customer's needs

• Enjoy a team-oriented environment

• Have good digital skills and feel comfortable using various systems

• Speak and write fluent Swedish and English

You remain calm in stressful situations, have a professional attitude, and are driven by creating a positive experience for every customer.

TP Nordic is a growing company where people are at the center. Here, you get a clear start, supportive colleagues, and great opportunities for development. We value engagement, collaboration, and a positive work environment.

All candidates undergo mandatory background checks, and a high school diploma is required. You will also complete various tests during the recruitment process. We conduct rolling selections, which means the position may be filled before the application deadline.

🧠 After you submit your application, you will gain access to a digital interview via our chatbot Hubert, which takes approximately 10–15 minutes. We recommend completing the interview within 48 hours to ensure a smooth process.

👉 Please read this article before the interview for tips and preparations: https://my.hubert.ai/advice-before-hubert-interview/sv-se (https://my.hubert.ai/advice-before-hubert-interview/sv-se)

The purpose of the Hubert interview is to give all candidates the same opportunity to present themselves and ensure a fair recruitment process.