Vacant job

Do you want to become excellent at customer service and sales? Meet fantastic customer experiences, work with the latest AI technology, and get the chance to develop and grow in your role? Then apply to us at Releasy!

About the role

As a Customer Service Representative at Releasy, you will:

• Represent Releasy and our client Telia, one of Sweden's most successful companies in the IT and telecom industry.
• Be the primary point of contact for customers via phone calls. Other communication channels such as chat and email may also be involved.
• Handle customer inquiries and resolve any issues with a focus on meeting the customer's needs.
• Actively work on upselling and deliver solutions that make a difference for the customer.
• Focus on service and support, including administration and billing questions regarding our customers' services and subscriptions.
• Provide correct information about products/services and guide customers through various processes.
• Work actively to ensure high customer satisfaction and create memorable experiences for our customers.

To ensure a good introduction to the work, the employment begins with 30 days of training combined with practical work. It is a continuously learning and developing environment where you will learn new things and develop over time.

The position is a permanent employment starting with a 6-month probation period. Working hours vary within the client's opening hours: Monday–Friday 08:00–19:15 and Saturday 09:00–17:15.

Training starts on 2026-05-15.

We are looking for you who

• Have a high school diploma
• Speak and write fluent Swedish
• Have good ability to speak and write in English
• Are computer literate and have good system competence
• Are communicative and solution-oriented
• Experience in service or sales is meritorious

We are looking for someone who thrives working towards clear goals and has a genuine interest in customer satisfaction and sales. You are communicative and helpful, with the ability to identify problems and find solutions. To succeed in this role, you need to be curious, solution-oriented, and eager to develop as a customer service representative in a fast-paced environment.

We offer

• Secure employment with collective agreement and pension
• Career opportunities via Releasy's career ladder and internal development programs
• Wellness allowance and other benefits for your health and well-being

Ready to take the next step?

Submit your application today – we process applications continuously and the position may be filled before the final application date.

We use a structured recruitment process to ensure fairness and quality. The process begins with screening questions to verify basic requirements. This is followed by a background check that you review yourself before deciding whether to share it with us. Automated systems may be used, but all decisions are made by humans. Background checks are conducted to create a safe working environment for both customers and employees.

If you proceed in the process, you will be invited to an interview, supplemented with tests and digital reference checks to get a holistic view of your competence.

For questions about the role, contact the responsible recruiter at [email protected].

We handle the recruitment internally and decline contact from recruitment agencies.

Releasy is one of the leading providers of outsourced customer service in the Nordics and a partner to companies within telecom, media, e-commerce, travel, and the public sector. We help our clients create first-class customer experiences across all channels – social media, chat, email, and phone.

With over 40 years of experience and approximately 1,500 employees in Sweden, Norway, Finland, and Spain, we have built deep and broad expertise in customer service. Our competence, combined with a strong focus on quality and customer satisfaction, allows us to deliver solutions that create value – for both you and your customers.