Vacant job

We are currently recruiting, on behalf of our client, a Technical Customer Support representative for a rapidly growing SaaS company. Here you will have the opportunity to step into an environment with a high pace, short decision-making paths, and where your contribution makes a real difference – every single day.

This role is for you if you thrive when no two days are alike. You enjoy understanding how things truly work and are driven by solving problems – not just quickly, but intelligently.

About the role
At our client's company, you will become a central part of the customer experience. You will be the link between users, the product, and technology. You play a crucial role in ensuring that customers get the maximum value out of the platform.

You will not only answer questions; you will troubleshoot, analyze, guide, and influence. The role also involves close collaboration with development and product teams, where your input contributes to shaping future solutions.

Your main responsibilities:

• Troubleshoot technical issues and help customers move forward
• Communicate solutions in a clear and pedagogical manner
• Work closely with product and development teams to resolve more complex cases
• Identify patterns in support tickets and contribute to improvements
• Participate in developing and streamlining support processes

We believe you:

• Have a genuine technical interest and enjoy understanding systems in depth
• Thrive in a dynamic environment where not everything is fully defined
• Have an entrepreneurial mindset and take initiative
• Are solution-oriented and enjoy taking responsibility
• Communicate fluently in both Swedish and English

It is an advantage if you have:

• Experience in SaaS, technical support, or a similar role
• Basic knowledge of APIs, integrations, or databases
• Experience from a rapidly growing company or startup environment

Why our client?
You will become part of a company in strong growth, where you will have the opportunity to influence, develop, and help build something from the inside. The culture is characterized by drive, curiosity, and a desire to constantly improve.

Does this sound like your type of challenge? We look forward to receiving your application.