Vacant job

At Svea Solar, we have a clear vision – to fix the planet. As one of Sweden's and Europe's leading players in energy technology, we drive the energy transition with solar energy and smart energy solutions. ⚡

As a Customer Service Representative, you will be part of a cheerful and tight-knit team with a great sense of humor. We have fun both in the office and outside, through team activities and after-work gatherings.

With us, you will develop as you grow into the role, and in the long term, opportunities open up for roles such as 2nd line support, leadership, or sales.

You will also work with upselling to customers who contact us themselves, giving you the opportunity to influence your salary beyond a stable base salary.

Ready to grow with us and be part of something bigger? 🌞

🌍 Life as a Power Shifter – What we offer you

• The opportunity to Make an Impact – your work contributes to fixing the planet and driving the energy transition.
• A values-driven workplace – read more about our values here.
• Development – into roles such as technical support and specialist roles, coaching and leadership, sales, and much more!
• An inclusive culture – different perspectives drive innovation. With us, you can be yourself and contribute with your experiences, identities, and ideas.
• Secure terms – Occupational pension, 25 vacation days, wellness allowance, free parking, etc.
• Opportunity to influence your salary – You have a secure base salary of 23,000 SEK per month and can also earn a bonus (linked to customer satisfaction and upselling).

Want to see what life is actually like with us? Follow us on Instagram: @LifeAtSveaSolar

Here you can read an interview with your future manager Isabelle about her development journey!

About the role & the team

You will be part of the team handling all incoming customer inquiries. The team's focus is to provide customers with the best customer experience and deliver effective answers with a high service level.

You will work closely with our 2nd line/claims team, which handles more advanced technical questions. And when you are ready, there are great opportunities to grow further into that area.

Your responsibilities:

• ☀ Be the first point of contact for our customers via phone, email, and chat – you help, guide, and create a really great customer experience.
• ☀ Offer our electricity and service contracts to customers who have already contacted us. No cold calling – only relevant offers that can also give you extra commission and a higher salary.
• ☀ Be Svea Solar's voice to the outside world and make a real difference in how customers perceive us every day.
• ☀ Work with exciting and technical customer cases that make the daily routine varied and educational.

Are we a match?

We are looking for someone who is...

• ☀ Friendly and collaborative
• ☀ Organized and efficient in a fast-paced environment
• ☀ Calm under pressure and flexible when routines change
• ☀ Skilled at expressing yourself in Swedish and English, and an experienced computer user
• ☀ Good at written communication

Previous experience in service or sales is required, for example from part-time jobs, retail, café/restaurant, or customer support.

The list may seem long, but no one is best in all categories. Apply if you recognize yourself to some extent 😊 With us, there is the opportunity to Power up – we teach you new skills here!

Other info

Working hours: Office hours Mon-Fri

Permanent position with a 6-month probation period. Start as soon as possible, taking into account any notice period.

Workplace: Alvik Strand. We work full-time in the office to ensure good collaboration within the team.

⚡ Who we are

Svea Solar is one of Sweden's – and one of Europe's – leading players in energy technology and a supplier of solar energy and smart energy solutions. We help our customers optimize their energy use with solar panels, heat pumps, batteries, charging stations, electricity contracts, and our own software. We call it The Power Shift. And we who drive it forward? Power Shifters.

#LILS