Vacant job

Entercard is now looking for a Customer Operations Consultant. Gain valuable experience in banking and finance this summer in a role where you will have significant responsibility and make your own decisions.

About the Role

Entercard is one of the leading players in credit cards and personal loans in the Nordics, helping millions of customers with their financial needs on a daily basis.

As a Customer Operations Consultant at Entercard, you will work on handling applications for personal loans and credit cards via digital channels. You will become part of a team of approximately 9 people and, following your introduction, will be granted the mandate to independently make credit decisions. The role means you will quickly take on responsibility and become an important part of the business during the summer. You will be based at Entercard's modern and newly renovated office in central Stockholm.

You will be offered An opportunity to gain insight into banking and credit processes, a role with significant responsibility where you make decisions, and a prestigious summer job within the finance industry.

Responsibilities

In the role of Customer Operations Consultant, you will handle applications for personal loans and credit cards, make credit decisions, and provide professional service to customers, contributing to high quality and efficiency in the application process.

• Handle incoming applications with high quality according to applicable regulations and policies
• Make credit decisions for new customers
• Answer incoming calls and emails
• Provide professional service and guidance on issues related to the application process

We are looking for you who

• Are available for full-time work from June 8th to August 14th
• Are a student or recent graduate
• Have excellent skills in Swedish and English, both spoken and written
• Are a quick learner and thrive in a role where the pace can be high
• Are service-oriented and communicative
• Are analytical and confident in making your own decisions
• Are a team player who contributes to the team's common goals

It is an advantage if you have

• Previous experience in service professions, such as retail or customer service
• Experience working with the telephone as a work tool

Our Recruitment Process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position be sent to Academic Work.

We apply continuous selection and will remove the advertisement once enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so they do not need to be attached. As a candidate, you bear the main responsibility for ensuring your application is complete when submitted. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the role and to promote equality, diversity, and a fair recruitment process.

For our part-time positions, you as an applicant must have another main occupation of at least 50%. Examples of this include studies, other employment, own business, parental leave, or similar.