Vacant job

Do you want to work where customer service meets technology and future energy solutions? We are looking for someone who wants to take the next step in customer service while deepening their technical expertise. With us, you will play a key role in supporting customers with our digital services related to the smart home – from energy consumption and solar cells to charging and home batteries.

This is not just about answering questions – you will be the person who untangles more complex issues, making both customers and colleagues feel confident about how our services work.

About the role As a Customer Service Associate within second-line support, you will handle cases that require a bit more – where technology, systems, and customer experience meet. You are a vital link between the customer, internal teams, and our system suppliers, contributing to ensuring our services function as intended in daily life.

A large part of the work involves guiding customers through technical questions in a way that is easy to understand, while you yourself dive deep to find the root cause of problems. This may involve analyzing logs, following a case over time, or having dialogue with suppliers to move forward.

Among other things, you will:

• help customers with more technical questions regarding our apps and energy services, guiding them step-by-step to a solution
• troubleshoot and analyze problems, sometimes using logs or system data, to understand what actually happened
• contact system suppliers and drive cases forward until they are resolved
• document and follow up on cases in a structured way to ensure knowledge is captured
• support first-line support and share your knowledge so the entire team develops
• identify patterns in recurring problems and contribute improvement suggestions

Who are you? We believe you are someone who enjoys both people and technology. You find it fun to solve problems but also to explain solutions in a way that feels safe and understandable for the customer.

You likely have experience in customer service or support and are used to meeting customers via phone and email. At the same time, you have a technical interest, a high sense of service, and a desire to understand how systems and services actually work.

To thrive in this role, we see that you:

• have a high school education with a technical focus or equivalent acquired experience
• have experience in customer service, support, or technical support
• have a technical interest and a basic understanding of systems and digital services
• are structured and take responsibility for driving your cases forward
• are communicative and confident in dialogue with both customers and colleagues

Additionally, experience with energy, electricity, charging, solar cells, or smart homes is an asset – but most important is your attitude and willingness to learn.

Why choose us? With us, you will work with services that are close to people's daily lives and play a crucial role in the transition to a smarter and more sustainable energy system. You will become part of a rapidly growing area where technology and customer experience develop hand in hand. Here, you will have the opportunity to both deepen your technical competence and make a real difference for our customers, every day.

At the same time, you will become an important knowledge bearer in the team, where you not only solve problems but also contribute to raising the level and developing our ways of working forward.

Want to know more? If you are interested in the position and want more information, welcome to contact the hiring manager Philip Garcia Wahl, 073-054 68 29. Union information is provided by Henrik Kruuse af Verchou, Akademikerföreningen, 013-20 83 56 or Martin Eriksson, SEKO, 013-20 83 06, and questions regarding Unionen should be emailed to [email protected]. The recruitment process is managed by Sara Thelander, HR Specialist, 013-20 92 89.

Welcome with your application! Welcome with your application! The deadline for applications is May 3rd. We are working with a rolling selection process, so please submit your application as soon as possible. The position may be filled before the deadline.

The Tekniska verken group operates socially important activities, and a security clearance may therefore be required in certain recruitment processes. When this is to be carried out, we always inform the candidates about this.

As an employee at Tekniska verken, you are an important part of our vision – to build the world's most resource-efficient region. To succeed, we must dare to think innovatively and develop new, smarter solutions. In total, we have approximately 1,000 employees who thrive in a relaxed corporate culture with a working day characterized by our core values: driving, positive, and trustworthy.

Tekniska verken is part of the daily lives of over 230,000 private and business customers, and we deliver services that make life easier. We offer electricity grids, lighting, water, district heating, district cooling, waste management, broadband, biogas, efficient energy solutions, and electricity trading. Our vision is to build the world's most resource-efficient region, and together with our customers, we are on the right path.