Vacant job

Welcome to work with us at Svea Inkasso, part of Svea Bank! We offer a wonderful workplace full of energy, where the work is characterized by a strong "we-feeling" and we all work together to create the best possible customer experience. In this role, you will face new questions and challenges every day, ensuring continuous personal development. If you are a service-oriented person who wants your workday to include advisory tasks, a high pace, and lots of dynamics, this is the perfect workplace for you.

About the Role
As a Customer Service Representative, you will become part of a fantastic team that daily handles a large number of phone calls from Svea Bank's customers, debtors, and authorities. The telephone will be your primary tool, and you will manage numerous incoming calls of various nature. You will answer questions regarding debt collection, invoicing, and parking matters. At Svea, you will work in an eventful environment alongside engaged colleagues who are quick to laugh, support, and encourage one another. The position is full-time, during office hours, and on weekdays.

We are located in bright offices at Mall of Scandinavia in Solna, close to public transport including commuter trains, cross-city trains, buses, and the subway. Mall of Scandinavia features many shops and restaurants, and we have our own gym adjacent to the office, which you can visit during lunch or before/after work.

Who are we looking for?
We are looking for someone who is passionate about customer-focused work and has a genuine interest in service. It is important that you quickly understand the customer and possess strong communication skills, both verbally and in writing, in Swedish and English; additional languages are a merit. Furthermore, we hope you:

• Are open to change and contribute with a positive attitude
• Have good computer skills and the ability to learn new systems relatively quickly
• Are interested in and eager to learn more about financial solutions
• Are unpretentious and ready to roll up your sleeves when and where needed
• Actively work on developing your competencies and share your knowledge
• Take responsibility for your work and find it easy to collaborate with others

You enjoy working at a high pace with many contacts, as you will daily answer and handle a large volume of phone calls and emails. Previous experience in customer service is an advantage, but other work experience and the right attitude are also excellent prerequisites for taking on this role.

About Svea
Svea is a group with financial operations employing over 2,000 people in several European countries. With forty years of experience, we create smart administrative and financial solutions for both individuals and companies. Svea's vision is to be a leading financial player in Europe. At Svea, there is an entrepreneurial spirit and a family-like corporate culture. Community is important to us, and we work for diversity, ensuring everyone feels involved and has the opportunity to influence. We are located in new, fresh offices in Arenastaden, Solna.

Application
We do not accept applications via email. If you have questions about the position, please contact recruiter Mira Leppänen at [email protected]. Selection and interviews are conducted on an ongoing basis, so send your application today!