Vacant job

Join our team
As an IT Site Support, you will become part of an eight-person team located in Brunna, Kungsängen. You will also collaborate closely with other IT colleagues within PostNord TPL.

About the role
In the role of IT Site Support, you will work closely with our TPL operations. You will work independently but in close collaboration with colleagues within the organization.

The role involves:

• Monitoring daily IT operations, with experience in IT Support and IT Security.
• Acting as a mentor, providing guidance, coaching, and training to technical support staff.
• Serving as the point of contact for technical escalations.
• Recording and following up on the team's service levels, workflows, and inventory management.
• Providing support as needed to both internal and external customers.
• Handling and reporting incoming technical support cases.
• Ensuring that customer cases are resolved correctly, quickly, and professionally.
• Creating relevant support material for the team, including Office 365.
• Providing feedback to staff and customers regarding resolved and ongoing incidents.
• Implementing preventive measures to reduce recurring errors.
• Reviewing and improving technical support processes and documentation.
• Contributing to the development and implementation of self-service materials and tools.
• Performing third-line support (INC, REQ), incident management, and system administration.

About you
To succeed in this role, you are an excellent team player who takes responsibility for assigned tasks and identifies potential problems. You have technical understanding of secure IT infrastructures, applications, IT security policies, and compliance. You also have excellent communication skills towards customers.

As a person, you are service-oriented, engaged, meticulous, and structured, with the ability to prioritize correctly. You have a business mindset and communicate clearly both verbally and in writing. You are relationship-building and thrive in a team. You are solution-oriented and can independently drive change and improvement work with the customer in focus.

It is an asset if you have previous experience with similar tasks. You have good computer skills, especially in the Office suite, as well as good knowledge of Swedish and English in speech and writing.

Great importance will be placed on personal qualities and experience.

What we offer
All our employees receive a thorough introduction to ensure the best conditions for tackling their tasks.

We offer you a job with great variety in content, a good team spirit, and a work environment where your voice matters. People with different backgrounds work with us. You will therefore be part of a workplace with great diversity, which contributes to better results for the business.

Other information
If you proceed in the recruitment process, we will require you to order a criminal record extract from the police website (Check your own details, e-service | Police Authority) to ensure safety for our operations, customers, and employees. For security reasons, we also conduct alcohol and drug tests through a partner.

For this position, a criminal record extract is required according to Section 1 of the Act (1998:620) on Criminal Records, as the work involves handling security-classified assignments and customers' valuable or sensitive goods. The extract must be presented before employment begins.

Apply
The application deadline is 2026-05-08. Selection is ongoing, and the position may be filled before the deadline.

If you have any questions about the position, you are welcome to contact James Carruthers by email: [email protected]

Please note that applications are not accepted via email.

For union contacts, see: https://www.postnord.com/en/career/contact/union-contact (https://www.postnord.com/en/career/contact/union-contact)

Welcome with your application. We look forward to hearing from you!

PostNord TPL AB is the market-leading third-party logistics operator in Sweden and the Nordic region. We are located in Norrköping, Gothenburg, Helsingborg, Jönköping, Ljungby, and Kungsängen in Sweden, Køge in Denmark, and Turku, Helsinki, and Lahti in Finland.

We offer innovative and cost-effective logistics solutions ranging from producer to consumer. Our customers range from small e-commerce companies to large global players.

Regardless of the customer's size and conditions, our driving force is to always deliver a logistics solution that increases the customer's competitiveness and enables increased growth.