Vacant job

Are you at the beginning of your career and eager to join a young, hungry SaaS company right in the heart of central Stockholm? Now you have the chance to become part of a growth journey that many can only dream of.

With us, you sit at the heart of the company. You are the first point of contact for customers, helping them move forward and solving their challenges. You are often both the first line of contact and an extremely important part of the customer experience.

If you are proactive, enjoy responsibility, and want to be the face of a modern tech company, this is the perfect environment for you.

Do you want to work with service in a company where people, collaboration, and development are at the forefront? Then we want to hear from you.

As a Junior Customer Specialist, you will become part of an engaged and helpful support team in central Stockholm. You will work closely with colleagues and receive close support from the Team Leader. Here, the atmosphere is open, decisions are made quickly, and there is a strong focus on development – both as a team and as an individual.

This is the perfect role for anyone looking to grow within tech, SaaS, and customer relations. Here you will find:

• High tempo 🚀

• Strong team spirit 🤝

• Clear development path 📈

• Handle incoming calls from corporate customers

• Provide clear and professional support within the customer's system

• Handle technical inquiries and basic troubleshooting

• Escalate cases to the 2nd line when necessary

• Identify customer needs and contribute internal improvement suggestions

You are service-oriented, curious, and solution-focused. You enjoy customer contact, take responsibility, and thrive in a fast-paced environment where you get to make an impact.

We would like you to:

• Have some experience in customer service or support

• Speak and write Swedish fluently and have good English skills

• Be computer literate and quick to learn new systems

You don't need to be an expert – engagement, the right attitude, and a willingness to develop are what matter most.

About the position

• Full-time, 40 hours/week (office hours)

• Immediate start

• Excellent internal development opportunities

• Office in central Stockholm

Apply via our website by clicking "Apply" and registering your CV. Selection is ongoing.

Do you have questions? Welcome to contact: Klara Andersson – [email protected]

This position is a consulting assignment with an immediate start. For the right person, there are good opportunities for permanent employment with the client company after the assignment ends.

Being a consultant at Hero – more than just an assignment

At Hero, you are never "just a consultant". You are an important part of our team – someone we trust, invest in, and build long-term relationships with. We believe in close dialogue, fair terms, and development that feels real.

When you work with us, you get security, freedom, and access to some of the most exciting assignments in the Stockholm area. But equally important: you get a partner who sees you, follows up, celebrates successes, and stands by you all the way.

We place great importance on matching the right person to the right assignment – not just based on competence, but also values, drivers, and personality. Because when it clicks, that's when the magic happens.

Welcome to Hero!