Vacant job

Do you want to help create fantastic customer experiences?

At Releasy in Linköping, we specialize in outsourced digital customer service. Here, you will deliver first-class service to travelers in Stockholm's public transport system while developing in an environment where we lift each other up. Does this sound like something for you? Then you are warmly invited to apply!

About the role

As a customer service representative, you will represent our client SL, which has overall responsibility for public transport in Stockholm County. Here, you will assist travelers with questions regarding trip planning, ticket prices, delays, lost items, and complaint handling.

Your responsibilities include:

• Providing service to SL travelers via phone, email, and chat.
• Answering questions, finding the right solutions to customer problems, and creating cases for further handling when necessary.
• SL is a broad assignment with opportunities to develop further within various areas of responsibility.

Employment type: Permanent full-time position with a 6-month probation period.

Education: Two weeks of basic training followed by practical work with extra support.

Salary: Fixed monthly salary with overtime allowance.

Working hours: Working hours are varied. You will see your schedule four weeks in advance, and shifts are scheduled between Monday-Sunday 06:00-23:00. We staff SL's customer service 24/7 - if you are interested in night shifts in the future, please mention it in your application.

Start date: Training begins on May 4th, which is also the start date for employment.

We are looking for you who:

• Speak and write fluent Swedish.
• Have good ability to speak and write in English.
• Are computer literate.
• Experience in a service profession is an asset but not a requirement.

We are looking for colleagues who are passionate about service and motivated to go the extra mile in every customer interaction. Good knowledge of Stockholm is an advantage but not a requirement, as we work with various systems and tools to resolve customer issues efficiently. The pace in public transport can be high, and SL's customer base expects you to be comfortable speaking English, as well as being stress-resistant and solution-oriented in your working style.

At Releasy, we actively work with follow-up and development to guarantee first-class service, which means you need to thrive in a goal-oriented environment.

Releasy offers:

• Secure employment with a schedule, collective agreement, and pension.
• Career opportunities via Releasy's career ladder and internal development programs.
• Wellness allowance and other benefits for your health, such as discounts at local gyms.
• At our office in Mjärdevi, there are good bus connections to Norrköping and Motala, as well as free parking.

Ready to take the next step?

Submit your application today! We handle applications on an ongoing basis, and positions may be filled before the final application date of April 12th.

The process begins with a background check in the criminal registry, which you will review yourself before choosing whether to share it with us. The background check is conducted to create a safe working environment for both customers and employees.

Selected candidates are then invited to an initial phone interview. The process continues with work tests, digital reference checks, and a personal on-site interview. All applicants will receive feedback via email.

We want to find our new colleagues as soon as possible - so don't wait to apply!

For questions about the position, contact the responsible recruiter at [email protected]

We handle recruitment internally and decline contact from recruitment agencies.

Releasy is one of the leading providers of outsourced customer service in the Nordics and a partner to companies in telecommunications, media, e-commerce, the travel industry, and the public sector. We help our clients create first-class customer experiences across all channels – social media, chat, email, and phone.

With over 40 years of experience and around 1500 employees in Sweden, Norway, Finland, and Spain, we have built deep and broad expertise in customer service. Our competence, combined with a strong focus on quality and customer satisfaction, allows us to deliver solutions that create value - for both you and your customers.