Vacant job

Do you want to become excellent at customer service? Create fantastic customer experiences, work with the latest AI technology, and get the chance to develop and grow in your role? Then you should apply to us at Releasy!

About the Role

• As a Customer Service Agent with us, you will be the face of Releasy and our client SL, which has overall responsibility for public transport in the Stockholm County.
• You will be the primary point of contact for customers via calls, email, and chat.
• Your main tasks include handling customer inquiries and resolving any issues with a focus on meeting customer needs.
• You will assist with trip planning, lost and found items, and other matters that may arise in public transport.
• You will also work with over-the-counter customer service and be out among the passengers.
• Your primary goal is to actively work to ensure high customer satisfaction and create memorable experiences for our customers.

To ensure you get a good introduction to the work, the employment begins with a 12-day training period combined with practical work. It is a constantly learning and developing environment where you will learn new things and grow over time.

The position is a permanent employment starting with a 6-month probation period. Working hours are variable and scheduled within the project's opening hours, Monday-Sunday 06:00-23:00. Training starts on 2026-04-13.

Qualifications and Skills

• Fluent Swedish in speech and writing.
• Good knowledge of English, both orally and in writing.
• Good computer and system skills.
• Strong communication skills.
• Previous experience in customer service or sales is an asset.
• Good knowledge of Stockholm and previous experience from public transport or trip planning is an advantage but not a requirement.

We are looking for someone who is self-reliant and has a strong passion for delivering first-class customer service. You are driven to work goal-oriented and strive to achieve excellent results. You have a natural ability to anticipate problems and find practical solutions. Additionally, you can handle stress and quickly adapt to new situations in your daily work environment.

Application and Process

Are you the one we are looking for? Submit your application today! Applications are handled on an ongoing basis, which means the role may be filled before the final application date.

At Releasy, it is important that every application is handled fairly and objectively. To ensure we recruit the right employee, we use a structured recruitment process.

The process begins with screening questions where we ensure the basic requirements for the role are met. You will then receive an invitation to a background check, which you retrieve and review yourself before choosing whether to share it with the recruiter. Automated systems may be involved in the process, but all decisions are made by humans. We conduct background checks to ensure a safe and fair recruitment process. This is part of our quality work and helps us create a safe work environment for both our customers and employees.

If you proceed in the process, you will be invited to tests and interviews, where we focus on evaluating your competence and potential to succeed in the role. We also conduct digital reference checks to verify previous experience and get a broader picture of your work capacity.

If you have questions about the role, you are welcome to contact the responsible recruiter at: [email protected]

We handle our recruitment internally and kindly decline contact from recruitment agencies.

Releasy is one of the leading providers of outsourced customer service in the Nordics and a partner to companies in telecommunications, media, e-commerce, the travel industry, and the public sector. We help our clients create first-class customer experiences across all channels – social media, chat, email, and phone.

With over 40 years of experience and around 1,500 employees in Sweden, Norway, Finland, and Spain, we have built deep and broad expertise in customer service. Our competence, combined with a strong focus on quality and customer satisfaction, enables us to deliver solutions that create value – for both you and your customers.