Vacant job

About the Role

This is a full-time summer job lasting until August 31st. You will be employed by Bravura and work as a consultant at Telia.

This is a summer position, which implies limited opportunities for leave.

🚀 About the Company

Telia Company is a communications company within the IT and telecom sectors. They help businesses and individuals communicate in a simple, efficient, and environmentally friendly way. Sweden has a world-class broadband infrastructure with well-developed fiber networks, and Telia is currently modernizing the entire mobile network with enhanced 4G and 5G. With approximately 21,000 employees in seven countries, including 4,700 colleagues in Sweden, Telia offers the best connectivity in the best networks and continues to invest in a more digital and sustainable society.

Digitalization has connected people, allowing us to speak, listen, watch, read, and share opinions, almost anywhere in the world. Nations, companies, and individuals meet across borders and continents, 24/7, all year round. Telia Company provides the foundations of the digital society, which are crucial for creating a better future.

Welcome to Telia, better networks, better experiences!

💼 Responsibilities

In the role of Customer Support at Öppen Fiber, you will work closely with the company's private and corporate customers, ensuring high customer satisfaction. You will handle cases of varying scope and complexity, regarding fiber installations, order placement, operator switches, billing inquiries, and complaints. Your primary tools are the phone and email, and your focus is always to provide fast, clear, and professional service.

The tasks are varied, and you will have many points of contact both internally and externally. Within Second Line Support, you will work on more complex cases, challenge existing routines, and contribute to developing processes that increase both resolution rates and customer satisfaction.

Öppen Fiber manages the entire chain in Telia's fiber business and continuously works to simplify and improve the customer journey – from installation to finished service – to make it easy, clear, and secure for customers.

🔍 Education, Experience, and Personal Qualities

• Completed upper secondary education

• Previous work experience, preferably within customer service/support

• You speak and write Swedish fluently and have good knowledge of English

• Technical interest is an asset

You are good at communicating, challenging, and creating results. You are curious, creative, have a strong interest in working with and for people, and support your colleagues in constantly developing and improving. You find it easy to collaborate and build good relationships. As a person, you are responsible, engaged, and positive towards change. You see opportunities where others see obstacles. The customer is central to Telia's work, and we see that your natural improvement mindset always starts from the customer and the business.

Additional Information

Start Date: May 18th to August 31st
Location: Sundsvall
Salary: According to agreement

Background checks will be conducted as part of this recruitment process.

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also conduct rolling selection, meaning the advertisement will be removed once enough candidates have applied. If you are considered for the position, we will contact you for an initial phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

Do you have questions? Feel free to contact us!

📧 [email protected]
📞 +46 10 171 47 10

We recommend that you submit your application immediately as we conduct rolling selection.

Welcome to apply!

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