Vacant job

We are looking for someone who wants to take the next step in their career! With a burning interest in customer service and technology, you will become a key player in delivering a world-class customer experience and building long-term customer relationships!

About the role ⚡

As a Technical Customer Service Representative, your role is crucial for positive customer experiences and successful service. You will handle incoming calls, emails, and chats, helping customers through engaged service and technical skills, creating well-tailored solutions for their needs.

You will:

• Handle incoming customer calls and address customer needs with professionalism and engagement

• Work administratively in various systems with tasks such as email, chat, and case management

• Offer tailored solutions to build valuable and long-term customer relationships

• Work towards set goals and receive ongoing support and feedback from your manager

Our offer 🙌

• Salary according to collective agreement via Unionen and Almega.

• Two weeks of paid training as well as continuous coaching and training in your role.

• Great opportunities for career development within the company.

• Wellness allowance

• Modern office in a stimulating and active work environment with team activities and fun events to promote a good sense of community!

We are looking for you who 👀

• Have an interest in customer service and technology and are driven to develop within it

• Want to own cases and solve complex problems in a smooth manner

• Have your sights set on success - a driven and engaged star who wants to take their technical skills to the next level!

• Enjoy collaborating to achieve both common and individual goals.

• Are punctual and meticulous in your work and have an eye for quality.

Previous experience in service or support is an asset, but not a requirement - we give you the tools to succeed!

Requirements for the role

• Fluent in Swedish, both spoken and written

• Good knowledge of English

• Computer literate

• Completed upper secondary education

Employment type and start date 🌞

• Start: By agreement - we are flexible with the start date.

• Employment type: We initially offer temporary employment with good opportunities for permanent employment for the right person.

• Working hours: Our operations run 24/7 - which offers great opportunities for flexible working hours that suit you and the business.

Are you ready for the next step in your career? Do not hesitate - Submit your application today! We look forward to hearing from you!