Vacant job

Are you a curious and service-oriented person who enjoys solving problems and making your customers' days a little easier? Here you get the chance to develop in a role where every conversation is about creating positive experiences and building strong customer relationships.

About the Role ⚡

Do you want to work in a role where every conversation can take you to a new destination? Here you will combine customer service with a genuine interest in travel. In this role, you will help customers plan and book their train journeys in a smooth and secure way – from the first question to the finished ticket. You will become part of a tight-knit team that works closely together and values collaboration just as much as individual freedom.

You will:

• Receive incoming customer calls and address customer needs with professionalism and engagement.

• Provide personal service and guidance by helping customers plan and book their journeys.

• Handle administrative tasks such as email, chat, and case management.

• Work towards set goals and receive ongoing support and feedback from your manager.

Our Offer 🙌

• Salary according to collective agreement via Unionen and Almega.

• Great opportunities for career development within the company.

• Two weeks of paid training as well as continuous coaching and training in your role.

• Wellness allowance.

• Modern office in a stimulating and active work environment with team activities and fun events to promote a good sense of community!

We are looking for you if 👀

• You have an interest in customer service and are driven to develop within the field.

• You have an interest in travel and love exploring the world.

• You enjoy collaborating to achieve both common and individual goals.

• You are punctual and meticulous in your work and have an eye for quality.

Previous experience in service and train booking is an asset, but not a requirement – we will give you the tools to succeed!

Requirements for the Role

• Fluent in Swedish, both spoken and written.

• Good knowledge of English.

• Good computer skills.

• Completed upper secondary education.

Employment Type and Start Date 🌞

• Start: By agreement.

• Employment Type: We initially offer a temporary contract based on need, with good opportunities for a permanent position for the right person.

• Working Hours: 07:00–18:00 on weekdays, weekends, and public holidays.

Are you ready for the next step in your career? Do not hesitate – submit your application today! We look forward to hearing from you!