Vacant job

Here comes the opportunity for a fun project employment for you who are at the beginning of your career and want to sharpen your CV with a job that you will definitely benefit from in future job applications. You will have the chance to become part of a newly formed customer service team at a large and well-known company where team spirit will be at the center, and where you will be many new faces but also have the support of two stable, experienced colleagues. The introduction starts in April/May, so apply today as we expect many applications and will begin the recruitment process immediately!

First, two important parts for you to know before applying:

• The start date for the role is April 21st
• This is a full-time summer job that runs over the summer. Unfortunately, the position will not include any time off during the summer, so you applying for this job need to be available for full-time work from April 21st to September 30th.

Our client is currently looking for you who often feel “I am the right person – please see it!” but often hear that others with more experience got the job you wanted. Here you get the chance to be part of a fun project starting with an introduction in April/May and full-time work until August/September.

As our client's customer service department enters its peak season during late spring and summer, they will build a completely new team consisting of 10 new colleagues and two experienced colleagues. Your task is primarily two things:

• to quickly build a strong team with a high sense of togetherness that delivers this project with high quality and high engagement – and at the same time have a lot of fun along the way.
• to answer every incoming phone call and meet each customer with great curiosity and high service awareness – regardless of whether it is the first or last call of the day.

Your tasks:

This is a role centered around incoming calls from private customers. Therefore, it is very important that you who take on the role are the right person: you need to understand that even if you receive ten calls from people with seemingly the same problem, you understand that no call is identical to a previous call, and your curiosity and ability to listen to each new customer will be crucial for how you succeed in the role.

In summary, you will among other things:

• Handle incoming calls from private customers
• Register and document cases in the business system
• Make an initial assessment of action needs (after a thorough introduction)
• Collaborate with the company's technicians and other internal functions

• Have good computer and system skills
• Speak and write fluent Swedish and English
• Have the right personal qualities for the assignment
• Previous experience in a customer service role with a high focus on phone calls is an advantage but not a requirement

As we have mentioned, the right person is highly prioritized for this role. We believe that you who thrive in this role are at the beginning of your career and are looking for a developing job that also looks really good on your CV. Not least, you are attracted by the opportunity to be part of starting a completely new project and to have a lot of fun along the way with your colleagues!

The right personal qualities for the role are:

• Curiosity and a desire to learn new things
• Service mindset and good communication skills
• Ability and understanding to handle a large number of calls each working day
• Receptiveness to feedback and development
• Responsibility and solution-oriented attitude
• A positive and secure team player

This is a consultancy assignment with employment at OIO during the project period. The project runs until August/September, but for the right person, there are opportunities for extension in the company's regular operations, which are of a similar nature to this project. If the project is not extended, you will of course receive support, advice, and help from your consultant manager Per Carnestedt to find a new exciting job if you wish.

• Scope: Full-time during a project period, office hours
• Start: Immediately
• Location: Stockholm, Liljeholmen
• Contact person: Per Carnestedt ([email protected])

Remember to be quick with your application as we are doing ongoing selections of candidates and that the ad may close before the position is filled if we have moved on to the selection and interview phase.

Our passion is to help you find the right role and workplace. At the same time, we are aware that you are selective and choose carefully for your next career step, we would do the same. Therefore, we work dedicatedly in the recruitment process to get to know you and your ambitions. We believe that people in the right place have a greater chance of reaching their full potential. Through fair, uncomplicated employment conditions and a present leadership, we actively work with your engagement and development. In this way, we strive to become an obvious career partner for you.We are as picky as you are.