Vacant job

Are you a social and structured person who thrives with the phone as your primary work tool? Do you want a flexible role where you can combine customer contact, service, and administration in a family-oriented company? Then the position of Service Coordinator at JMS Water Treatment in Karlstad may be just right for you.

About the position

JMS Water Treatment has over 30 years of experience in water treatment and offers reliable solutions with high quality at the right price. At JMS in Karlstad, you will be part of a small, close-knit, and family-oriented team consisting of two salespeople, a service technician, and the branch manager.

As a Service Coordinator, you will primarily work by contacting existing customers by phone to schedule service for their water filtration systems and follow up on service needs. You play a central role in creating good customer service and ensuring smooth planning between the customer and technician.

You will be offered

• A flexible workplace where you can work from home and adjust your working hours according to your studies
• A social role with many contacts

Responsibilities

• Schedule service visits for filter installations
• Contribute to structuring and maintaining service lists in the business system
• Identify and handle customer inquiries regarding existing filter installations
• Capture potential sales opportunities and relay them to the sales team
• Administer and update customer information

We are looking for someone who

• Is studying at a post-secondary level at least 50% with graduation no earlier than June 2027, or has another main occupation of at least 50%
• Has excellent knowledge of Swedish and English in speech, as both languages are used in your work
• Has previous experience in customer interaction and service

It is an advantage if you have

• Experience in telemarketing or a role with a lot of customer contact over the phone
• Technical understanding or experience from plumbing/installation

To succeed in this role, you have the following personal qualities:

• Optimistic
• Goal-oriented
• Organized
• Responsible
• Socially confident

Our recruitment process

This recruitment process is managed by Academic Work, and our client's request is that all questions regarding the position are sent to Academic Work.

We apply rolling selection and will take down the ad when enough candidates have reached the final stage of the recruitment process. When applying, a CV is requested. We do not use a cover letter as a selection method, so it does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and to promote equality, diversity, and a fair recruitment process.