Vacant job

Company Description

Vattenfall is one of Europe's largest producers and retailers of electricity and heat. Our main markets are Sweden, Germany, the Netherlands, Denmark, and the United Kingdom. The Vattenfall Group has approximately 21,000 employees. We have electrified industries, delivered energy to homes, and transformed lives through innovation for over a hundred years.

About the Role

Are you ready for your next challenge – perhaps it lies within Vattenfall? If you, like us, want to make a difference by enabling a fossil-free life, then this opening might be for you?

The mission of our department is to create value for our customers by offering decentralized energy solutions (DES) consisting of solar energy and energy storage solutions – i.e., clean, distributed, and renewable energy, along with related optimization services and flexibility. This is our contribution to Vattenfall's purpose of enabling a fossil-free life. DES is organized within the Business Area Customer & Solutions at Vattenfall.

We are now looking for someone to strengthen our technical support team who has experience in the installation and support of solar and battery solutions as well as support services. You will play a central role in our installation operations and work closely with colleagues, customers, and partners in your daily work.

About the Role

The role requires a good understanding of our products and services, as well as a strong commitment throughout the installation process. You will work proactively, identify opportunities, and propose solutions in dialogue with our partners. You will also handle advanced customer cases where your technical expertise and strong customer focus will be central.

Responsibilities:

You will participate in the entire process, from order to completed installation and support, by:

• Managing customer orders
• Acting as a contact person for internal and external parties
• Attending site visits and inspections
• Troubleshooting and solving technical issues within solar and battery solutions as well as support services, both during the installation phase and via support cases
• Handling incoming support cases from customers
• Working proactively by monitoring and identifying faults
• Documenting and closing cases in a structured manner

Key Deliverables:

• Providing high-quality technical support to our customers
• Ensuring the highest possible customer satisfaction
• Contributing to the development of our technical support processes
• Collaborating with other departments and external partners to ensure a high-quality customer journey

Development Opportunities:

• Further training in technical support, support services, solar energy, and battery technology
• Opportunities for career advancement within the company

Requirements

We are looking for someone who has:

• Education or practical experience in electrical engineering, electronics, energy technology, or installation
• At least 2 years of experience working with solar installations, inverters, battery storage systems, or similar energy technology
• Basic knowledge of support services and relevant regulations
• The ability to troubleshoot, analyze, and solve technical problems in both the installation phase and in operation
• Good knowledge of the Office suite and other system support
• Driver's license B and the ability to travel for work

It is an advantage if you have:

• Experience in fieldwork, site visits, or inspections
• Experience in technical support, installation support, or after-sales
• Knowledge of electrical safety, standards, and industry practices within solar and battery solutions
• Experience working in customer-facing roles or in collaboration with external installers

Personal Attributes

• Excellent communication skills in both spoken and written form
• The ability to work independently and solve problems in a structured manner
• Attention to detail and accustomed to documenting your work
• Technical curiosity and a willingness to learn new things
• Strong customer focus and the ability to adapt technical explanations to different audiences
• A team player who enjoys achieving results together with others

Additional Information

We Offer

In addition to being part of shaping the future of smart energy society, we offer you a developing and varied job with many points of contact. For us at Vattenfall, it is important that work and private life have a good balance, which is why we offer flexibility in work and the possibility to work from home when needed. We also have a number of other employee benefits such as reduced working hours, favorable pension agreements, parental leave supplements, and more. Read more about our benefits here.

Location

Solna, travel may occur in the role

Welcome with your application by March 20, 2026. Selection and interviews are ongoing, so do not wait to submit your application. We only accept applications via our website. We do not accept cover letters in the application. You can apply quickly and easily by answering selection questions and attaching your CV.

For more information about the role, contact Linda Malmborg - Business Operations, +46702984635. For questions about the recruitment process, contact recruiter Cecilia Wijkman, [email protected].

Union representatives via Vattenfall's switchboard, 08 739 50 00. Patrik Andersson (Akademikerna), Simon Salomonsson (Unionen), Cecilia Bodin (Ledarna), Jan Svensson (SEKO).

At Vattenfall, we value being active, positive, open, and safety-conscious. We seek employees who share our vision and can contribute to strengthening our corporate culture. We are convinced that diversity contributes to building a more profitable and attractive company and strive to be good role models in terms of diversity. Vattenfall actively works to ensure that all employees have the same opportunities and rights regardless of age, ethnic or cultural background, gender identity, religion/belief, sexual orientation, or disability. Read more about how we work with diversity and inclusion here.

As the safety of Vattenfall and its employees is crucial, we will conduct a “pre-employment screening” before each employment. These checks are based on your role that you will fill within Vattenfall.

Working at Vattenfall means working with critical infrastructure.