Vacant job

We at Grand Hôtel are currently looking for a Senior Supervisor to join our Front Office team, a group consisting of around 30 employees. At Grand Hôtel, every day is unique, and as a Senior Supervisor, you are a central figure regarding guest experiences and staff development.

ABOUT THE ROLE

We are looking for an experienced and dedicated Senior Supervisor who wants to take responsibility for the operation and management of our reception together with the Front Office and Assistant Front Office Manager. Within Front Office, we strive to deliver tailored five-star service and create memorable experiences for all our guests. As a Senior Supervisor, you will be a key person who, by coaching and developing the staff, ensures that we achieve our goals of complete guest satisfaction every day. Your role includes everything from smooth check-in and check-out to daily problem-solving and mentoring of receptionists and supervisors. Determination and good organizational skills are crucial for successfully leading the team and handling any challenges.

Working hours are scheduled for all days of the week, including evenings and weekends, according to a rotating schedule.

Your responsibilities include:

• Ensuring that every guest experience is characterized by five-star service and meets set standards
• Operational responsibility for the operation and ensuring routines and follow-ups
• Leadership focused on coaching and the well-being of the team

WHO ARE YOU?

We are looking for a driven employee with a passion for guest service and world-class hospitality. Attention to detail, flexibility, and a burning enthusiasm for guest service are essential to thrive in this role. Furthermore, we also see that you have:

• At least four years of experience in reception, of which at least two years in a similar role with leadership responsibility
• Experience with Opera and preferably Opera Cloud
• Fluent in Swedish and English, additional language skills are an advantage
• Education in Hotel Management/Hospitality and international experience are advantageous

WE OFFER

We offer not just a role but an opportunity to be part of an exceptional guest experience where every day is a new chance to create magic. With us, you not only get the chance to be part of a renowned team but also the opportunity to grow and develop within the company.

• The position is a permanent employment at 100%. We apply a 6-month probationary period.
• An exciting challenge and stimulating work in one of Sweden's most iconic hotels with over 300 employees.
• An international workplace with a vibrant culture and great diversity among both colleagues and guests
• The workplace is located at the hotel where we have high ceilings and a wide variety of tasks
• Salary and start date according to agreement

As part of the recruitment process, we perform background checks. We look forward to your application by 15/3-2025.