Do you want to work in a complex environment where your drive and commitment can make a real difference?

The Swedish Tax Agency has a vital societal role and your position as Incident Manager is important.

Join us in making society possible!

About the job

As an Incident Manager at the Swedish Tax Agency, you will lead incidents during major disruptions and ensure that the right competencies are involved. Information dissemination both internally and externally is part of the role through various channels. You will work at the intersection of service and technology and collaborate with IT technicians, application developers, managers, and internal and external contacts.

Follow-up and proactive improvement work regarding incident management is also part of your job, which involves documentation and report creation. The work is qualified, and you will gain new knowledge daily, both in technology and our operations. Your tasks will also include collecting, compiling, and analyzing statistics that show how well we meet the requirements placed on the incident process.

With us, you will have the opportunity for continuous development and learning in your work. We actively work with competence and technology development through, for example, innovation sprints. You have knowledgeable colleagues with whom you can exchange experiences, and you can develop both breadth and depth with us. Thanks to being a large IT organization, we can offer good opportunities for internal mobility. It is important for us that you have a balance between work and leisure. You will receive one hour of wellness per week and a wellness allowance.

The Swedish Tax Agency is located in modern premises in Sundbyberg and has a culture characterized by an agile working method, open communication, and a willingness for change and development. We are responsible for several authorities such as the Swedish Tax Agency, the Enforcement Authority, the Election Authority, and the Agency for Digital Government.

About you

To do a good job and thrive with us at the Swedish Tax Agency, you need to be attentive, think innovatively, and take responsibility. Good judgment and an understanding of legal security and safety are important in the work. You should also adhere to our employee policy (https://skatteverket.se/medarbetarpolicy).

In this job, you should:

• have a good ability to collaborate with others and be helpful, which means you are receptive to others' views and take responsibility for completing joint tasks
• act consciously and professionally based on good self-awareness
• be driven, take initiative, and see opportunities
• be able to analyze information flows, see connections, and delineate
• be able to express yourself well in speech and writing in Swedish.

You should also have:

• post-secondary education that the employer considers relevant or several years of current and relevant experience in IT operations
• several years of current and relevant experience working as an Incident Manager or another role that the employer considers equivalent
• current and relevant experience from a role where you have taken the initiative and driven follow-up activities
• current experience in documenting and structuring the information that the team needs to perform the tasks.

It is desirable that you have experience working in large complex IT environments.

Good to know

The employment is permanent and begins with a six-month probationary period.

An employment with us may involve placement in a security class. A security review with a background check according to the Security Protection Act (2018:585) may therefore be conducted before a decision on employment. For some of our tasks in security class, Swedish citizenship is required.

At skatteverket.se/jobb (https://skatteverket.se/jobb), you can read about our vital societal role, the benefits of working with us, and how to apply for our jobs.

Here you can read more about what it is like to work with IT with us and hear what some of our employees say about their jobs:

Working with IT at the Swedish Tax Agency (https://skatteverket.se/omoss/jobbahososs/jobbamedithososs.4.13948c0e18e810bfa0c55ba.html)

When you apply, please attach your CV. We do not use cover letters in our recruitment, so do not include one in your application.

Welcome with your application!

The Swedish Tax Agency has a vital societal role. Our work affects all individuals and businesses, and through our mission, we contribute to a well-functioning society. Our development is customer-driven, and we collaborate with others to create effective solutions. Together, we make society possible.