Vacant job

About us Fibio is a Swedish mobile operator offering flexible and affordable mobile subscriptions. We have the highest ratings of all operators in Sweden on Trustpilot and are one of the few mobile operators in Sweden that offers environmentally certified subscriptions with Bra Miljöval. This means our customers can make a good choice for both their wallet and the environment – without compromising on quality.

About the role As a customer communicator at Fibio, you will be contacting our existing customers. You will help them get more out of their subscription by providing service, solving problems, and offering improved solutions when necessary. It’s about customer care and relationship building, not about chasing new customers.

Your responsibilities:

Contact existing customers via phone

Assist customers with questions and provide excellent service

Identify needs and suggest improved solutions where appropriate

Focus on creating satisfied, loyal customers

Contribute to a positive and engaging work environment with colleagues

What we are looking for in you:

You are communicative and find it easy to talk to people

You are attentive, solution-oriented, and professional in your approach

You have good computer skills and are fluent in Swedish, both spoken and written

You arrive on time, take responsibility, and have high attendance

You enjoy developing and are open to feedback

Previous experience in customer contact is a plus, but not a requirement

About the employment:

Location: At our office in Helsingborg, a 2-minute walk from Helsingborg C

Working hours: Full-time, Monday to Friday from 08:00 to 17:00

Remote work or flexible hours are not applicable – we always work together on-site

We offer:

A stable and pleasant work environment

Colleagues who support, develop, and challenge each other

Practical training and coaching in customer communication and sales

Opportunities to grow with the company

Welcome to Fibio – where the customer is always in focus!