Vacant job

Do you want to work with wonderful colleagues, in a beautiful office space, and provide excellent customer service? Then you are our new colleague at Transcom Örebro! We are looking for someone who always wants the customer to receive the best service and has a strong interest in sales. At Transcom, it is important that you can take your own development to the next level with your commitment.

We are proud to announce that we were named Career Company of the Year for the fifth consecutive year in 2025!

What do we offer you

At Transcom, you will have the chance to refine your professional skills and grow as an individual alongside the company. Initially, we offer you a paid introduction program to provide you with the right conditions and tools. You will then receive professional development through further training and coaching. 90% of our leaders started their journey in customer service, and each year we train 30 new leaders. We also have a lovely office at Nastagatan 12 with about 300 fantastic colleagues and engaged leaders.

In addition, we offer you:

* Collective agreement and occupational pension.

* Wellness allowance.

* The National Card, to save money when shopping for groceries or dining out.

* Career opportunities in a global company.

* Fixed base salary and the possibility of commission.

Your role in customer support

In this role, you will work with service/support for our client Tele2. We handle incoming calls from Tele2's customers in areas such as mobile telephony and broadband. We place great importance on providing professional service to all our customers, whether we are troubleshooting, answering billing questions, or guiding a curious buyer to the mobile subscription that best suits them.

In your role, you strive to provide our customers with a first-class customer experience, including ensuring that the customer has the right service tailored to their needs through a needs analysis. To ensure the need, we work with personal upselling to provide the customer with the right knowledge and offers; sales are important in this role. You will have a lot of personal responsibility but will never be without support thanks to clear routines and strong team spirit. Our pace is high - but at Transcom, we work together!

Position: CSR (Customer Service Representative) Transcom

Working hours: Scheduled working hours, with opening hours on weekdays from 07:45 to 19:15. Saturdays from 08:45 to 15:15. Closed on Sundays.

Employment rate: 80%

Employment form: Permanent employment, probationary period of 6 months

Start date: March 16, 2026

About you

If you have read this far, you may already have an idea of who we are looking for. We are looking for someone who is curious, communicative, and has a genuine interest in working with people. You are flexible and adaptable while not afraid to present options and alternatives to our customers. Furthermore, you have good patience and are goal-oriented in your work. Above all, you want to work in a company that offers personal development, further training, and the opportunity to grow for those with the right ambitions. All this in a company that has a lot of fun at work!

In addition, we see that you have the following competencies:

* Fluent in Swedish, both spoken and written, as most of our customers are Swedish-speaking.

* Fluent in English, both spoken and written, to communicate with customers outside the Swedish language.

* Experience in sales is an advantage but not a requirement.

* You must have a high school diploma.

If you have previous experience in sales and/or customer service, we consider this an advantage!

About Transcom

Transcom is a global specialist in customer service and customer satisfaction through our extensive network of 90 contact centers in 29 countries in 33 languages. We are driven by innovation and have a passion for helping people solve problems. Additionally, we are one of Sweden's largest employers for young people. At Transcom, we are engaged. To our customers and to each other. Every day, someone starts their journey with Transcom. Taking the potential that exists today and transforming it into competence for the future. Being recognized for working hard, being a team player, and supporting others. Contributing positive and lasting changes to their team and to society. That is exactly how we are at Transcom. Here, we care about each other. You are included, just as you are, from day one. With the right mindset, there is no limit to how far we can go together.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any characteristic protected by law.