Do you want to provide employees with the best IT support?

Look here, as we are now seeking a service-oriented and proactive colleague for the ServiceDesk, a key role where you contribute to a secure and efficient IT environment.

About the position

As a ServiceDesk employee, you play an important role in helping our client deliver medication every day. You will be involved in solving problems in IT systems for both production and office environments. Your focus is to provide professional assistance and customer-oriented support that contributes to the client's vital mission. This means maintaining high operational and IT security in the network and its components. Our client strives to maintain world-class standards, which should be reflected in solutions as well as in support for the business. The client's IT environment has a local, national, and international perspective, as they are part of a larger European group.

Your main responsibilities

Your responsibilities include, among other things:

• Participating in a rotating staffing schedule to provide quick service and professional solutions to complex IT and communication problems.
• Providing 1st line support for medtech-related products sold to Tamro's customers.
• Assisting employees within Tamro who need help with their IT and communication environment.
• Working in a case management system (ServiceNow) where each case is documented carefully.
• Participating in a rotating on-call schedule.

Who are you?

You are a communicative person who actively contributes to the well-being of your workgroup. You are attentive, responsible, and lead your own work forward. For you, it is important to take your own initiatives, build strong relationships, and see opportunities. You work in a structured manner and thrive in a changing environment.

With structure, curiosity, and a smile, you build strong relationships and find solutions that make employees more effective. You contribute to the team's well-being and the organization's goals through your engagement and way of being. You really enjoy taking a case out of the system, resolving it, and being able to mark it with the comment "Well done. Customer satisfied!".

We believe our ideal candidate has experience and skills in:

• Completed high school education
• Windows Server and Client
• Azure and Active Directory
• MS Office 365
• Teams and Outlook
• Swedish & English in spoken and written form

Desirable qualities include:

• ServiceNow
• Printers and scanners
• Mobile telephony and corporate switches
• IT security
• TCP/IP networks
• Integration, message brokers, API
• ITIL
• Atlassian Jira and Confluence
• At least 2 years of experience working in a complex IT environment

About the company

The consultant role suits you if you want to gain broad experience in a short time. We offer you the chance to work in popular workplaces with well-known brands where you can develop your skills and broaden your CV. You will thrive as a consultant if you are looking for a world of exciting assignments and new networks. By your side, you have your consultant manager who acts as a sounding board and supports you in succeeding in your assignments. We want you to feel good and enjoy being with us at Poolia. Therefore, we offer you wellness benefits, discounts at various training facilities, and regularly organize social activities.