Vacant job

For over 100 years, Mimer has been involved in building Västerås and its districts to what they are today, and we intend to continue doing so for at least another 100 years. Our work is characterized by our values Caring, Innovative, and Engaged, while also maintaining structure through high quality in what we do. Our vision is to create a longing for home and a belief in the future. As an employee with us, you will have your abilities challenged, and we will help you grow in your role.

About the role The customer center is the hub of our customer contact, where you meet our customers through all channels – in-person visits, via phone, chat, and email. In this role, you are responsible for providing accurate information and guidance regarding our residential areas and apartments, always with a customer-oriented and business-like approach. You handle inquiries from both existing tenants and individuals seeking housing, which means a varied role with many points of contact and a fast pace.

Typical tasks

• Receive and assist customers via visits, phone, chat, and email

• Answer questions about apartments, residential areas, and our services

• Issue and manage keys

• Receive, register, and distribute incoming service requests

• Provide support to both tenants and housing seekers

• Work daily in several digital systems

We are looking for someone who has:

• Relevant high school education

• At least 3 years of experience in service or customer-facing roles, preferably via phone and email

• Good knowledge of the Office suite, good digital skills, and the ability to work in multiple systems

• Ability to quickly understand and adapt to new working methods, processes, and digital flows

• Familiarity with the real estate industry (meritorious)

• Good knowledge of Swedish and English in both spoken and written form, additional language skills are a plus

To thrive in this role, you are motivated by providing first-class service and have a professional, accommodating demeanor. You have a genuine interest in helping others and are solution-oriented in your work approach. You communicate clearly, are attentive to the customer's needs, and can adapt your communication according to the situation and target audience.

The role requires you to be structured, resilient under stress, and comfortable in a work environment where the pace can vary, while always maintaining focus on quality and customer experience. You find it easy to quickly familiarize yourself with new systems and working methods, and you enjoy understanding processes and how flows are interconnected – something that is especially important for us as digitalization develops rapidly.

What do we offer?

• A transparent organization where we have an open atmosphere, share ideas, new ways of thinking, and encourage participation.

• A training return program that allows you to log your training outside of work hours and receive time off in return.

• Fantastic colleagues who can, who care, and who want to make a difference every day.

• An organization with a strong culture, clear values, and a well-established vision.

• The opportunity to be part of developing an entire city - our Västerås!

Good to know The position is a full-time temporary contract for approximately one year, located at Navet, our office here in Västerås. Work is conducted during office hours. We operate in an activity-based office with opportunities for hybrid work. Start date is as soon as possible, considering any notice period.

The application deadline is March 8.