Vacant job

Steam rises inside Steam Hotel, if the roads could talk, there are stories from 100 years back. Stepping under the enormous chandelier, going up to the top floor for Asian flavors and looking out over Lake Mälaren, is truly a magical feeling. At Steam, there is not a dull second, large banquets, newly in love couples, entertainment, and so much more!

We create world-class experiences, memories for life, and a workplace to be truly proud of, and we live our values in everything we do. Being Passionate, Professional, Playful & Personal is what makes us unique and what helps us grow. Our ambition is for The Steam Hotel to give the feeling of a personal stay where every detail is carefully thought out.

What we are looking for:

We are now looking for a person to join our Inhouse Sales Team, whose main task is to ensure and optimize the guest experience before their arrival. This includes coordinating and planning incoming inquiries as well as ensuring existing bookings and further developing them.

We expect you to identify opportunities to proactively sell the right things to the right guest to achieve a stronger guest experience combined with increased revenue.

We are looking for someone who is professional, passionate, playful, and personal. With us, it is the people who make the difference! Who are you:

As an Inhouse Sales Agent, you are the first contact that the guest has with Steam Hotel. You love to tailor the planning together with our guests. You are outgoing and enjoy mixing your administrative tasks with meeting guests on the phone and live at our reception, where parts of your working time will occur. You are meticulous and communicative in both writing and speaking, in both Swedish and English. We would like you to have experience from some type of administrative work or education.

Your role as Inhouse Sales Agent includes:

• Managing bookings for private guests, groups, and companies. This includes tailoring the planning with guest lists, room allocation, pre-ordering menus, checking allergies, and activities.

• Addressing guests' questions and concerns via email and phone.

• Being proactive and knowledgeable about what applies at our destination.

• Having an extra eye for sales.

• Supporting revenue by filling third-party channels.

• Being organized and liking details.

• Working together with your team to achieve our common goals.

About the position

Employment form: Inhouse agent temporary position at 50% until August 31, 2026

Start date: As soon as we find the right person

Salary: Salary according to agreement

About the process: We will call for interviews continuously, application deadline February 27

Do you not meet all the exact requirements in the ad? Do not hesitate to apply anyway, we are prepared to consider applicants with related work experience and education.

With us, you will get a workplace with development opportunities, both within the house as well as within ESS Group. We constantly work to develop our employees with the help of internal training in leadership, stress management, and much more. As an employee with us, you will have access to extremely good discounts at our destinations and restaurants around the Nordic region. We also organize festivities and other fun activities to keep the team together. In addition, you will receive a secure employment, wellness allowance, and incredible colleagues who may even become your friends for life!