Vacant job

About the company

At Nordic Level Technology, we develop the security solutions of the future – every day. Here, we protect people, properties, and critical societal functions with cutting-edge technology and a strong local presence. With expertise in Fire Safety, Hospitality & Care, Rental, and the flexible concept of Security as a Service, the company offers tailored comprehensive solutions that make a real difference. Nordic Level is a growing company where commitment, innovation, and security permeate everything we do – for both customers and employees.

Nordic Level is an acquisition-driven and publicly listed company, and is now experiencing significant growth; in recent years, we have increased our revenue from 140 to 400 million. With this success journey, we now welcome you and give you the chance to become part of the growing team in Sundbyberg that is now strengthening!

Here, the corporate culture is open and friendly, characterized by a business-driven atmosphere with room for both individual development and team spirit. As a testament to this, Nordic Level has received the award "Great place to work". Unlike many competitors in the industry, you can enjoy a non-hierarchical environment where managers are close and decision-making paths are short.

This role represents a new initiative! You will become the Team Lead for customer support related to one of Nordic Level's business areas: Fire/UTM, Alarm/CCTV, or Hospitality/Access. (We will be looking for three Team Leads in total. The area assigned will be determined in dialogue with the recruiting manager.) In this position, you will have ultimate responsibility for the performance in your business area and include supervisory responsibility for one person (and likely more in the future), customer satisfaction, and establishing routines/work methods. A fantastic opportunity to come in and put your stamp on the work and grow in your role at the same pace as Nordic Level grows as a company!

About the role

As Team Lead Service & Support, you have ultimate responsibility for how your business area performs and lead the work around work methods, structure, and strategy, but you also have significant operational responsibility for daily commitments. Therefore, it is important that you can combine strategy with operational tasks and are flexible and unpretentious in your role.

Examples of tasks:

• Ownership and ultimate responsibility for support and service related to your business area

• Supervision (no personnel responsibility) of a colleague, and likely more in the future as support grows

• Follow-up and reporting

• Operationally handle support cases via phone and email

• Book out technicians on assignments

• Billing responsibility

• Complaint cases

• Escalate certain cases to 2nd line

• Establish routines around and report key figures such as customer satisfaction, resolution rate, call time, etc.

• Put your stamp on and participate in change work related to structure, work methods, follow-up, etc.

Who are you?

We are looking for someone with a service mindset, accountability, and customer experience in their blood. You who are passionate about delivering world-class work and striving for the highest possible customer satisfaction.

Our must-haves:

• At least 3 years of work experience from a customer service-oriented role where you have handled support cases via phone and email

• Fluent in both Swedish and English, spoken and written

• Basic technical understanding

• Good experience working in ticketing systems

Meritorious:

• Previous work experience in the security, IT, or telecom industry

• Previous work experience leading a small customer service team

• Driver's license (B)

As a person, you are service-oriented to your fingertips and do everything to create world-class service and customer experience. You feel a strong sense of responsibility, are self-driven, and professional. Some calls may be tougher, and therefore having a thick skin and high integrity are good traits. Furthermore, we wish for you to be business-minded, attentive to business opportunities, and understand that a professional approach to customers affects the entire Nordic Level's business. Personal qualities are crucial in this role.

Nordic LEVEL offers

At Nordic LEVEL, you will have the opportunity to develop in an innovative environment with both technical expertise and strong customer focus.

You are offered:

• A dynamic work environment with great development opportunities

• Clear career plan

• Internal and external training

• Health insurance and maximum wellness benefits

• Competitive salary

Other information

Employment type: Permanent with an initial probationary period

Start: By agreement considering notice period

Scope: Full-time, Monday-Friday, 7-4 PM.

Location: Stockholm, Sundbyberg

About Nordic LEVEL

Nordic LEVEL is a Swedish security company that delivers comprehensive solutions within technical security. With a strong combination of innovation, customer focus, and quality, we help companies and organizations protect their assets and create safe environments. We work with both national and international customers and have extensive experience with projects at all security levels – from retail to high security.

Recruitment process

In this recruitment, Nordic LEVEL collaborates with A-hub. We work with ongoing selection, so do not wait to submit your application.

Welcome with your application!

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