About the Role

As a Customer Support Representative, you will work for the Uber Rides team with a variety of tasks and manage several parallel activities. In your role, you will primarily provide support to the Swedish and Nordic markets, engaging with customers and partners.

Your responsibilities will include internal and external communication and support for customers. You will mainly work via email, but outgoing contact via phone and chat is also required. Initially, you will work exclusively at Uber's office in Stockholm/Solna. After the first three months, you will have the opportunity to work remotely a couple of days a week.

In your role as customer support, your main tasks will include:

Support for Uber's customers in the Nordic market
Internal and external communication

The position as customer support is a full-time consultancy assignment with an immediate start and lasts for 6 months, with a good chance of extension. Working hours are scheduled from 8:00 AM to 5:00 PM, including work every other weekend.

About You

We are looking for someone with previous work experience in customer support or a similar role. You should have a high school diploma and possess excellent skills in Norwegian, English, and Swedish, both spoken and written. It is important that you have prior experience in a similar role and are comfortable with computer systems.

Furthermore, we see that you are a proactive and initiative-taking person who is willing to take on new tasks and drive your own projects. You have a distinct ability to handle multiple inquiries simultaneously, are flexible, and have a high level of integrity. This requires good social skills and the ability to thrive with a large network of contacts.

Requirements for the position include:

Experience in customer service/support or equivalent
High school diploma
Fluent in Norwegian, both spoken and written
Fluent in Swedish and English, both spoken and written
Familiarity with computer systems
Proactive, problem-solver, and communicative.

Contact Information

If you have questions about the position or the recruitment process, please feel free to contact the responsible recruiter: Christian Stenborg at [email protected] (mailto:[email protected]). If you have questions regarding registration, please contact support at [email protected] (mailto:[email protected]).

We warmly welcome your application!